ARSRescue Rooter Plumbing Sewer Drains

Ed was great, thoroughly explained all of our options and wasnt pushy at all.Five stars!

Rescue Rooter was incredible professional and prompt. I had an emergency on a Sunday and my builder recommended I call them. They came within a few hours and diagnosed the situation and recommended a fix. It took a few weeks but the team were the most professional plumbers I have worked with. It was issues with my old pipes. They gave me a price quote in advance and stick to it. It took over a week to fix but they came every day, wore masks, kept me in the loop, and followed up. Thanks goes out to everyone, especially Al and Cristian for their professionalism and knowledge, transparency, honesty, follow up, and job well done.

We had to install the automatic water shut off valve and detectors in our home and ARS was amazing from start to finish. Gabriel helped me understand how to use the system and was able to assist me with any questions I had. They’re also super reliable and honest and priced matched a few items for us as well. Johnny our technician was great! His work was very clean and precise and he made sure he put things back to where they were before he started his work. Ive never worked with a plumbing company that handles their customers like they do. Definitely a great team and I would definitely hire them in the future for any plumbing needs.

My husband and I bought our house about a year ago. The home has an apartment attached we rent out. Well, the first weekend our new tenant moved in there was a horrible sewer smell. It’s bad enough to have a problem in our own home but the stress magnifies when it’s with a tenant. We called ARS Rescue Rooter and they came out within a few hours of our call. Our main contact throughout the whole process was Ray. He was extremely thorough trying to rule out everything it could possibly be before recommending we get the camera to check out the pipes. Sure enough our pipes had backed up to our rental unit and required replacing old 1950s cast iron pipes beneath our house to the main sewer line.They provided a quote and came back out with a crew the next day! The whole project was huge but they really worked so quickly and efficiently over the next week to resolve the problem.Ray in particular made sure to check in throughout with updates and made himself available for any questions we had.The whole crew just seemed like all around great guys you can trust. Plumbing issues are no fun and this one was super stressful, but their hard work really put us at ease. Very glad we called them and glad we now have them as a contact for any future plumbing work we need help with.

From my initial site evaluation with Marty, to the team led by Tony, the entire experience was exceptional. I immediately felt like I could work with Marty. He was professional, personable and trustworthy. Tony led the installation team. He was also a pleasure to work with and he took the time to keep me updated on job. The cement work looks very good. I will be sure to recommend your company to friends and family. Thanks for all of your help!

My technician Tony was awesome. He was patient and very knowledgeable he answered all of my questions. He worked hard and fast to solve our plumbing problem. The price was work the detail and effort put into the job. From the phone call to the feild this company is doing it right, Im impressed. I will recommend them to everyone and use them again if I have another issue. 5 Stars for sure.

Al & Marcelino did a great job servicing my drain issue. I had what I thought was a simple backed up kitchen drain. After trying to plunge and snake myself I realized this was not a simple back up. I initially gave Roto Rooter a call and suffered sticker shock with the techs estimate as well as lack of concern or thorough inspection for my drain problem. My second call was to Rescue Rooter. Marcelino shows up for the consult did a thorough inspection of my kitchen sink and clean out before giving me a very fare estimate. After initial drain snaking it was clear my problem required a bit more work. Al provided a great quote for the additional work. The both of them provided a stress free environment and in the end delivered a great service. They were both friendly and professional from start to end. I was extremely pleased with the service and value. Thank you fellas.

ARS technicians Tony & Juan did an amazing job with our home plumbing repairs. They were professional & thorough. They were very knowledgeable answered all our questions and we had many. We couldn’t ask for anyone better to trust and care for our home repairs. We definitely will be referring & using this company in the future for there services. Thank you again for your great customer care.J. MelendezL. Campos

Set up an appointment and they gave me a set time of arrival, confirmed it would be within an hour. 30 mins later they called and said nope it’s going to be tomorrow earliest… why bother confirming an appointment and scheduling it when you can’t pull through, why waste my time that I could have spent finding a plumber that will actually come to their appointment they made???

I got quick service and the person on the phone was pleasant and very accurate about when to expect our technician. Antonio was prompt, polite and knowledgeable. He asked us about possible coupons or specials. We booked online and yes there were specials. He suggested a hydro wash out and since it had been more than 10 years since our last rooter service we went ahead with the hydro wash out after the rooter was done. We got a discount and a 1 year warranty. So glad Antonio could help us especially on a Sunday.

Becareful...... I just got a new replacement water heater with ARS. They came fast and once they get the job and paid, they do not respond anymore. The technician gave me his business card and say all the beautiful promises. He does not reply to emails or voice mails the next day. I had to call the office and talk to the lady and chase him down. technician promised to send the cost breakdown to my insurance company and its time sensitive. he has not responded since last week. secondly, city inspector came today and said needed 2 additional corrections to be done. third, technician did not inform me a city inspector will be reaching out and coming. I got a surprise knock on my door and we were all confused for a moment. with all these said, i spend couple thousand dollars and expect a reasonable standard of service.

Marcelino was early for the appointment, super smart and nice and got the job done in under 35 minutes. He answered all of my questions and you can tell he really knows what he’s talking about. Great attitude. Great at his job. Ask for him when you call rescue rooter. You won’t be disappointed.

I called Rescue Rooter in the WLA area and was greeted professionally by the scheduling person. She understood what I needed and knew that my job needed to get done quickly. I only waited a couple of hours and Robert D the technician came and figured things out quickly and finished the job offering a one year warranty on the work. He worked quickly, neatly and efficiently and when you’re stuck with a plumbing problem.....you can’t ask for more!

Anthony was at our door within 1 hour of calling on Easter Sunday morning 4/5/15. He quickly assessed the problem, provided a detailed quote and answered several questions about potential future issues that might come up after the job began, including potential costs of additional services, and which ones might be needed before he started the first part of the process. He was helpful, knowledgeable, courteous, and he worked efficiently, taking care of our significant plumbing problem within about 2 hours. We were very lucky to have discovered the problem when we did, and once we looked at our options, we luckily decided to call Rescue Rooter to help us out, and got even luckier with Anthony being our plumber.

Needed my washing machine line cleared out. Got tired of putting down towels to wash my towels. Went online and found ARS had an offer that was amongst the lowest I could find. Gave them a call and was pleasantly surprised by the very nice lady that told me they could be out within a couple hours. Sounded good to me. A short while later another call and was told that a technician could be at my home in a few minutes. I have never had such clear communication like this for any service industry. The guy that replaced my kitchen sink wouldnt answer my calls for days. This was the exact opposite.A nice young man named Johnny showed up and explained everything he would do. He attempted to snake out the line, but there appeared to be an obstruction. After giving it his best effort, he called his supervisor that had a camera that would show them the blockage. He would come from Paramount to Torrance and would be on his way shortly. This was being done for free. WHAT?After some communication, it was decided to try a different machine that might work. Lo and behold, Johnny was able to use this machine to clear the obstacle and successfully clear the line. He put a garden hose down the line for several minutes and confirmed that it was indeed clear. After he was almost finished, another tech showed up to see if he could be of any help. WHAT?I would just like to finally finish by saying that ARS is at the top of their game. Everyone associated with this company appears to just want to do the same thing. That is to make sure they have a satisfied customer. Well, I dont have to tell you that they will be the first number I call in the future and that all my friends and work mates will know what I experienced. Thanks ARS for being the best!!

My problem was a dishonest receptionist. Called and made an appointment for a tech to show up at 8-9am on monday 11/21, which was a NO SHOW. The receptionist called me at 9:19am and left a message that shes called me several times and left me several messages. She only called once and left 1 voice mail; STRIKE #2. I called her back at 9:30am and she blurted the same thing as her voicemail that shes been trying to reach me all morning to reschedule: STRIKE #3. Then i ask, when is the next schedule appointment and she says oh, i dont know, so lets do a touch and go and i will call you when i know, OK? STRIKE #4. Honesty would pay off far better for the companys reputation. I canceled and called someone else.

RESCUE ROOTER REVIEW Excellent.Superior service! Omar, Israel Jose and the crew were outstanding.They replaced the entire drain system amazingly quickly. They let us know when to expect them and arrived on time. They told us when we had to stop using water and arranged the work in stages so the no-water period would be short; Before they started they explained what they were going to do, what it would cost, and offered a senior discount; before we signed the contract the office manager called to be sure we understood everythingWe will use them for all future plumbing needs.

The technician came in, politely noticed we are a shoes off household and entered with booties, quickly and professionally assessed the plumbing issue, provided simple but clear overview of what he planned to do with an estimate and completed the job quickly and thoroughly. All this while being friendly and efficient. Would definitely recommend

I was totally impressed with Ray Sanchezs handling of my sewer problem. He arrived promptly - parked histruck - and within a short time had cleared the roots out of the main line so the bathrooms were again available.He was respectful, pleasant, explained the issues, and made me feel well taken care of. Id have nohesitation in calling Rescue Rooter again.

It was a pleasure working with Maurice in particular on my four units. Had him come by to clear a couple drains and replace some components for optimal performance. He was quick to do it and offer the best solutions always with a smile.The admin at ARS is A+ as well. Easy to work with, great communication and flexible scheduling. The accuracy of their 30 min arrival warning is awesome and crucial for someone like me who lives off site.Appreciate the service

I could not have had a better experience with Maurice of Rescue Rooters. Maurice was at my house within 45 minutes, was kind,clean, professional, honest and extremely efficient. He kept me informed of the work he was doing every step of the way and was in and out of my house within 45 minutes. I will never use another plumber, Maurice was more than I could have asked for! Thank you!

Super Fast & Fantastic Plumbing Job!I called Rescue Rooter this morning because I had a faucet leak in my bathroom sink. They were out immediately and their service technician Cliserio Avalos did a wonderful job. It was a complicated job because my sink is a pedestal sink. He was very careful and went out of his way to not move the pedestal and worked around it. I was very appreciative that he spent the extra time with the difficult job. He also made sure the job was done correctly before leaving. He was very courteous, professional and explained the entire process every step of the way. The best part is that he did not leave any mess and cleaned up everything. I highly recommend Rescue Rooter for your plumbing needs. 5 Star Service!

The dispatch team kept me informed and confirmed the time.The quote clearly explained was fair. The work was done in a timely manner.He technician that did the work was respectful, polite and very professional.I highly recommend ARS/Rescue Rooter. Although I hope not to need them again, when I do, I will hire them again.

Rescue Rooter was a great choice for us today! They were able to send someone out to our house/office just a few hours after I called about our master bath shower drain being clogged. Our technician Jason arrived on time and didn’t even laugh when he showed me that it was just the strainer inside of the drain that was clogged and not the actual drain. We’ll be calling them again!

Had a clogged main line and Omar and Francisco came out to fix it. They were on time, polite, clean and HONEST. They unclogged the pipe and called their colleague Jose in to check where the problem was with his camera. Jose showed me the issue and explained it to me. Then provided me with a quote for potentially fixing the problem. However there was absolutely no pressure involved in making me feel like I needed to do it right now or only with them. I appreciated their professionalism and compassion. Would definitely call them and use them again. Happy customer :)

Oscar from Rescue Rooter was amazing. On time, professional and very knowledgeable. Answered every question I had and verified his work even after the install. Would of hoped the cost was a bit cheaper (the only reason to deduct a star) but working with Oscar made it worth it and why I would return to get more work done.

We had a mainline back-up, we looked on line and called Rescue Rooter. We have never used them before, but decided to take a chance. Ray came out and was very professional, thorough, polite and friendly. Two other representatives came out as well, both were equally professional and friendly.Everything was explained to us before the work was started, and all was confirmed by the quality assurance department.Ray did a great job. Everything was done by the book, and were very happy with the results.We would use Rescue Rooter again. We would ask for Ray. We would recommend Rescue Rooter.

ARS Rescue Rooter did a great job on actually literally rescuing us from a messy sewage backup that basically ruined everything. Totally responsive and on a Sunday a.m. no doubt. I had someone at my door within a couple of hours and solutions and options offered the same day. They were able to to complete the more complex tasks within the same week and on time. They showed up when they said they would and delivered on time when they said hey would. The point person, Matthew Estrada’s,on my job, was the utmost professional young man, polite, conscientious, diligent and determined to complete every aspect of the job and exemplifies customer service. Thanks Matthew!

When the serviceman showed up On time he already had on his mask 😷 and allowed me to explain and showed the problem and was friendly and professional and shared an immediate quote based on a price list not just some random number out the air! Reasonable prices for such expertise! And he cleaned up after himself as well! Will not hesitate to call again should the need arise!

Thank you Edwin!I recently had to address some gurgling pipes in an older Torrance home, and chose to call ARS Rescue Rooter LA Basin, located in Paramount. In less than two hours, Edwin arrived, and after snaking the line out to the street proved not to be the issue, he and his Field Rep, Jose, ran a video scope through the line and correctly diagnosed the issue.Edwin was wonderful -- he was very knowledgeable, worked safely and with our safety in mind. Edwin worked efficiently and cleanly; he was polite and very patient in explaining what exactly was being done. I hope not to have plumbing issues any time soon, but if I do, I will call ARS and ask for Edwin :)

Had a major sewer back up on Saturday evening. Hadnt used Rescue Rooter before but Rescue Rooter was the only of several plumbers we called who could come out that night. Im so glad that we found them. Fredy was very thoughtful, thorough, professional and explained everything. In the future, Rescue Rooter will be my first call for our plumbing needs.Update - I used Rescue Rooter for an emergency weekend call. All seemed to go very well and I was happy with the service. I even refered them to a friend who had a good experience. Unfortunately several months after the sewer back up, a termite inspection uncovered a slow drip under our house. Our regular plumber came out and discovered the seal under the toilet wasnt properly placed by the Rescue Rooter plumber leading to a slow drip. Between the original back up and drip, we ended up with a mold problem in the bathroom floor and wall. Fortunately it was found before the mold was too extensive. I tried calling the company twice. As someone who owned a small business for years, I thought they would want to know and might at least apologize. Never got a call back.

Jony the plumber who responded to my needs for new water valves was courteous, clean, polite and really took the time with my job. I would not hesitate to call Rescue Rooter again. Very good experience and Im very satisfied with the work. Thank you

Charles came out, I addressed him of the situation and he completely took care of the issue. He was extremely well mannered and worked in a timely manner. He was very clean and made sure before he left that all my plumbing issues were taken care of.He is an asset to the ARS Team.I would call ARS/ Rescue Rooter again if I have any plumbing issues.Thank you Charles, your the Best!!

The service was professionally handled from beginning to end. The Technician was clean, prompt and polite in his work. I was very happy with the service though the cost was certainly more than I had expected for what I considered a very minor service rendered. For that reason alone I can only give 3 stars. One should never have to pay extra for courtesy .

I was able to get a same day appointment and only waited a few hours for the technician (Anthony) to arrive, and while I was waiting the office would call to update me on his ETA, when Anthony arrived he was friendly, professional and an all around nice guy 😀 towards the end of my main line snaking Jaoquin showed up with the camera, also very nice and professional, I was able to see the root problem that had been clogging our system. I chose to hold off on any major root removal for now, my toilet and tub are draining better then they have in a long time, but be sure, when the next clog happens we will have them do the removal job. Total for today under $100 Thank you!!!

I call this company at 6:30am and they had a technician out at my house within 2 hours. Ray came out to help me with my backed up sewer line and realized that my HOA covers this type of problem. He did not charge me for the service call and I was completely surprised how honest and helpful he was. If I ever have any other plumbing issues I wouldnt hesitate to call these guys.

Very thorough job. Roberto B. was very informative and patient as well. Company isnt cheap, but I have more faith in them than most other plumbers Ive ever dealt with. Would consider using them again in the future.

Pete the Technician did an exceptional job on finding the leak in our house. Pete was able to troubleshoot and resolve the issue in a timely manner. Pete was one time. Pete was also able to help other customers while working on fixing our leak. Pete also waited for the supply company to make sure that our leak was resolved. Overall Pete did an excellent job on home issue. Thank you Pete! 😊

Had a backed up sewer line and I had three other Rooter companies out and all of them wouldnt to my line and wanted to up sell me to the tune of several thousand dollars. Shon came out and had the line cleaned out in 20 minutes. He was straight forward and didnt try to gauge me. He made some suggestions to resolve any future problems and honored their $88 special. There call center was also very polite and didnt charge anything up front for the service call. Great experience!

We had an urgent situation and they came within an hour (on a Saturday) and were reasonable. Anthony, the plumber was knowledgeable, courteous, helpful and straightforward about everything. Would definitely call them again.

The plumber (Mr. Melvin Hernandez) was very clean and polite. He was also very knowledgeable and completed my plumbing needs quickly. I am very pleased and would recommend him and Rescue Rooter for your plumbing needs.

Rescue Rooter aims to please--all about service and assisting the customer ASAP! Anthony Hilton, our plumber, was amazingly professional, friendly, and knowledgeable. He drove many miles from Gardena to our home in Santa Monica, three times! He installed a new water heater we purchased ourselves (to save funds) and did it quickly and efficiently. If I ever have another plumbing problem, I would definitely call Rescue Rooter and ask for Anthony!

Our experiences with Rescue Rooter was amazing. Cliserio Avalos was sent out to help us and arrived promptly. He offered us a special and went straight to work. At the end he explained the problem so I can understand and we knew what to do going forward. Exceptional service

I was very pleased with Jamies professionalism. He took time to do a thorough inspection of my plumbing. He informed me of what the problem was and the next steps to take to solve it. I must say 10x better than the other plumbing guys, Ive had in the past. Thumbs up to Jamie for a job well done!

We had a service technician, Cameron, come from ARS / Rescue Rooter to unclog a VERY clogged drain that we tried to resolve on our own. Cameron was very pleasant to interact with, especially because he tried to work quietly so as to not wake the sleeping baby. Cameron’s manner and efficiency represented ARS / Rescue Rooter very well - he made the company look good.

Today, July 13, 2021, ARS Rescue Rooter flushed my tankless water heater. Once again they were on time, professional, efficient and courteous. The tankless water heater continues to work just as perfectly as it did when they installed it 10 years ago.Previously, they did a very good job in replacing a leaking toilet in March 2020 and the rest of this review is in regards to that. These are difficult times. So first, Roque wisely went to get the parts and materials, before starting the job of installing the replacement toilet. He was able to find everything he needed. He returned and got right to work. He performed the work methodically, carefully, cleanly and thoroughly. After a couple hours, I was in the front yard, handing him a check just as the first rain drops began to fall. THANK YOU.

We dad a clogged branch waste line between the kitchen sink and main stack in a townhouse/condo. They came as agreed. The technician was friendly, neat, competent, and got the job done. He agreed, after some prodding, to a discounted price within the latitude given him by the company.The only issue I had was that the advertised cost was misleading. We were told by the dispatcher and online advertising that the normal business hour service charge would be $79 but the actual cost quoted was $340. The purported reason was that there was not a “clean out”. Surely some jobs are more difficult than others, but getting equipment out and snaking a line would not necessarily be over 4 times more costly due to the point entry. A clean out is typically relevant to accessing a main line which is usually downstream from a clogged line at a bathroom or kitchen fixture. Seems like an industry standard bait and switch.

The technician, Omar, was great -professional, friendly. The only reason for 4 vs 5 star review is that we had some minor struggles with communication/scheduling thru the Rescue Rooter. Omar, however, was excellent and we can highly recommend him.

My technician was Roque. My scheduled time was between 8am -10am, he arrived just after 10::30am. He was professional very knowledgeable and was able to quickly resolve my issue with both the kitchen and bathroom sinks. He was also was unbothered by my over protective pup. I would definitely recommend this company and ask for Roque!!!!

The technician showed up within the time frame promised by the dispatcher (1 hour). The initial on-the-spot estimate to unclog a drain was very high. The technician must have been upselling their enhanced services to maximize company income) but after negotiating -- and having a discount coupon handy -- I was satisfied with the price and authorized the technician to start the job. He did the job relatively fast and efficiently, and cleaned up the work area afterwards. My 5-star rating is for the end result of the technicians work, and price ($59 with their promotion coupon).

Called Rescue Rooter late Sunday night about a major clog in my kitchen and appointment was set for early Monday. Robert came exactly at 8:30 and asked for my input to problem; ran the water to the 3 sink pipings and told me exactly how he was going to attack it and the associated price. After agreement, he proceeded to the task like a surgeon, he prepared the area and with precision he took the pipes apart to which they were all clogged with black cake. He cleaned all, cut the wall piping due to corrosion, cleaned via snaking this pipe and put on adapter. He proceeded to reassemble piping and replaced bad pipes with new ones. Once all piping in place, ran water, made one more minor adjustment and proceeded to snake the clean out drain from outside. After all was complete, he cleaned up all and updated paper work with additional cost due to replacement parts. He asked if I was happy with job and I said YES!. and left to his next assignment. All is well again with my kitchen pipes! I highly recommend this company. Thank you Robert and Rescue Rooter.

Robert D. Was on time, courteous, professional, helpful with matters about the plumbing in general ( new house build with a contractor who doesnt return calls). He was conscientious about laying down floor coverings to protect the area, used shoe covers, cleaned the area and toilet after fixing the issue. He patiently showed us the issues and explained them as we asked question after question.Addendum: the toilet has been rocking, not replaced well.

My kitchen sink had been clogged for about 3 months, after trying several unsuccessful methods to clear the clogg I finally decided to get professional help and I called Rescue Rooter. Much to you surprise, they were able to schedule a service call within the hour. The office staff were very courteous and efficient and they followed through with keeping me posted with calls regarding the arrival time of the technician. The technician was Clarence Johnson and he arrived on time, assessed the problem and explained my possible options in detail and gave me the estimated cost which I agreed with and then he proceeded to work on fixing it. Clarence fixed the clogged sink quickly and I am completely satisfied with the results. Clarence provided me with a contact number to call if any future problems arise within the warranty period. I would definitely use this service again if needed and would recommend Rescue Rooter to my friends and relatives.

David Martin is very friendly and professional. He cleaned one of my clogged shower drain. He works very efficiently and got the work done within 20 minuets. I would recommend his services to my friends.

Rescue Rooter is amazing. We had a huge flood after hard rains. First Moe the plumber came out and they said they couldn’t get to us for two weeks. Moe the Plumber further stated if it rains we will have to have more flooding, they can’t work in the rain and could do nothing to prevent any more flooding.The people from Rescue Rooter came out and said they would start repairs right away. They worked in the rain and prevented more flooding. They are working every day including weekends. They will be finished way before Moe the plumber could even start.I am so grateful to them especially Juan, Tony, Matthew, Israel, Chepe, Marco and Jesse. Keep up the great work Rescue Rooter. And thanks again for saving our homes.

This company is amazing. I found them on the Internet, and they were able to come out within a few hours, and they were on time and did a great job. In particular, Benito was fantastic. What a great guy, a pleasure to work with, so professional and helpful.

Noticed water leaking under my kitchen sink so I searched online for a local plumber. The plumber was able to come out the same day. Work was quick and efficient. I will definitely use ARS again.

It’s pretty much everyone’s nightmare. A sewer backup on St. Patrick’s Day!! But luck was with me when Alex showed up. He immediately went to work and solved the emergency and then helped me come up with the best option moving forward so I don’t have that problem again!! I am so thankful for him and his calm demeanor and incredible work ethic. A job very well done!!

Called about a problem with our main drain, that was clogged up. David arrived to assess the problem. he snaked the drain first, with little results, suggested we have him use high pressured water to unclog. it unclogged but he felt something else was wrong, so he can someone to use a camera to find the problem, one of the pipes needed to be replaced. So we started the process of fixing the problem, David is truly a hard worker dedicated to his job. David is a very polite, easy to talk to, very respectful, he was here from friday night till 11:30pm, came back the next day to finish the job, didnt leave till about 10;30pm . we were amazed he did the job quickly, dug the hole with just a shovel, by himself, it was HOT outside, taking care not to leave a mess in our driveway, that was considerate, and put back the asphalt in the driveway,we had other contract workers leave a horrible mess for us to clean up. so I would recommend David to anyone who needed work done for Rescue Rooter.

Rescue Rooter was great. Fred and Antonio stayed all day to make sure all the building problems were fixed. Definitely would recommend and will call again in the future if we have any issues.

Had an awesome experience with Rescue Rooter! I want to commend Shon B. on his professionalism and excellent service . Shons work on my plumbing issues shows he takes pride in his job. Very friendly and a hard worker. I highly recommend Rescue Rooter and Shon to take care of plumbing issues. Great job and Thank you!

Thank you. Your technicians were on time and has the best customer relations. They diagnosed, assessed and took care of the problem immediately. I really appreciate your services and your price was the best among others in the business.Thank you again once again.your customer.Sam.

Melvin Hernandez went above and beyond to solve our emergency water heater disaster. He pulled thru over Thanksgiving to install our new tankless water heater and quickly pass city inspection. Extremely professional and wonderful to have him take care of our home. Highly recommend Melvin!

MATTHEW OUT DID HIMSELFARS saved us from a poor plumbing job done by DR construction out of Belflower. Matthew came in, assessed the situation, gave us options with no pressure and was able to start the job that same day. They cleaned up after themselves and also Patched up any walls they had to open.My ex contractor even called the company acting as my husband to seek information and Matthew called me right away!the dispatch team was on top of their game and very professionalI am so happy i hired this company and will use them again if need beI even got a warranty for parts and serviceThank you so much

A couple of months ago, I had a problem that had to be fixed immediately. ARS / Rescue Rooter LA Basin was able to help me out within an hour or so of my call. The technician, Yony, was very professional and was able to get to the root cause of my problem, and fix it, very quickly. The owner of the franchise also came out to my home that evening and gave me a complimentary camera scan of my drain pipe to confirm that the blockage had been removed. Thank you ARS/ Rescue Rooter LA Basin! I will call again if I need assistance!

Excellent work. The camera they used showing me the rust inside the 50-year-old cast iron pipes was extremely helpful in making my decision to replace them. They showed me the rust buildup after they removed the pipe and it was actually worse than I thought. Not the cheapest guys in town ... but you get what you pay for.

Loved the service that was provided. They came out quickly and were very professional. Matthew, who was the technician they sent out was very pollite, approachable, and very efficient. Highly recommend them. They also followed up with us to make sure everything was still working properly.

Had a main line stoppage. I called Rescue Rooter. Robert came to the house and had the problem quickly repaired. I thought that maybe I had tree roots or some other problem but after Robert snaked the main line from the toilet out to the street he told me that there wasnt a tree root problem or anything else that was major to be concerned about. I had thoughts of having to dig up my front yard as my neighbor did a couple of years ago. Long story short, the service was great and at a very fair price.I will definitely call Rescue Rooter again.Joe

Had clogged kitchen sink. Called for a same day appointment and they came on time and was very professional. If i ever have any plumbing issues again i will not hesitate to call. The tech named Matthew is A-1 in my book.

What can I say about Isaac from rescue rootersHe’s the most trustworthy person ...Hard worker with professional leadHe works not for the money only , he earned our trust by explaining what the real problem in details without rushing to get the job .. very knowledgeable about his career very patient spends hours without break ..Everything he touches it’s resolved .If you want real plumber i highly recommended IsaacBcz it’s worth the money to pay for the job and you will earned it back quicklyThank you Isaac for the great job and your kindness..Well done .

As a General Contractor for over 40 years I have the bar set pretty high. The gentleman who arrived at my home was on time and did his job in a professional and timely manner. As for the initial call to Rescue Rooter, It was way too complicated. The person answering the phone asked way too many questions and then repeated the questions again. All in all i am pleased and will use them again. I hope Im in the computer now so I do not have to answer ALL those questions next time I call.

Oscar is a super professional tankless water heater expert. He provided several options and explained all the steps of the install and he gave us our hot water back on schedule. I highly recommend him.

Oh my goodness.... when I tell you Ray was a life-saver, Im not kidding. He literally kept working to clean the blocked drain saving me thousands in the process. I still need to get my house drain to code standards, but now I have time to save up for that major expense... Thanks Ray... ARS you now have a customer for life!!!

Yony was awesome!!! Super informative, patient, and helpful with our plumbing situation. Talked me through everything and made me feel comfortable with all he was doing. The smile never left his face!

Isaac was a great technician who cleared the clog underneath my sink and let me know structural problems that would cause problems later. Things that my home inspection didnt catch less than 2 years ago. Everything is up and running thanks to his help. Thank you!

Ray came by on time, diagnosed the problem, gave me reasonable options, went through with the cabling and then took the time to educate me on how to do a better job next time.Professional, courteous, on-time, and all right good guy!

Our Technician Melvin did a great job on Saturday getting us temporary use of our Sink and the Toilet and sink from the guest bathroom, then came today to make all the final connections and repair the Shower, and Tub from that bathroom. What was really bad timing for plumbing repairs with Thanksgiving approaching and guest arriving this weekend, was minimized by Melvins efforts. We really appreciated his attention to our angst over the plumbing damage.

Mr. Roque Earns 10 stars in my book.He was VERY:- PROFESSIONAL- KNOWLEDGEABLE- OPEN & FRIENDLY, NO QUESTION I HADWAS TOO SMALL.- HE CHECKED & RECHECKED FOR MY UNDERSTANDING...- SHOWED ME RECOMMENDATIONS- AND THE BEST VALUE FOR MY HOUSEAND THE PRICES...- CLEAN WORK- NEAT APPEARANCE- I WILL USE HIM AGAIN & AGAIN

Oscar and ARS can be your go to for all sorts of issues. The expertise and attitude are unmatched and I wouldn’t call anyone else. Oscar replaced my water heater and on another occasion found the issue and fixed my water filtration system.

Prompt, reliable and very professional. Maurice was top notch. He quickly identified the problem and resolved it. I have used Rescue Rooter several times over the past few years and always was satisfied.

So we had called out, for non emergency service on a Tuesday, to replace a faucet being that work was going to be done in a high rise building, we needed an insurance proof, and schedule it. So they send out a plumber without ins. cert and had to call corporate for it.......they told me it takes 24 - 48 hours for insurance proof, so we patiently wait for rescheduling, which its was a week later and we still didnt hear from them! that was very poor communication on their behalf,so we call another company who took care of replacing kitchen faucet and water flow in less than 24 hours from our call. IWILL NEVER CALL OR USE ARS RESCUE ROOTER

Rober B. is very professional and knowledgeable. He knows what he’s doing. I’m very impressed with the work that had done with our hydro jetting and other plumbing issues. I will definitely recommend this company to my friends. 👍🏼👍🏼

As soon as I talk to someone all the way to the end , it was an amazing experience friendly and professionally service, Yoni was amazing professional and kind had a lot of knowledge in his field of work, everything was quick and easy and convenient will definitely call again for any plumbing issues

Experienced, curious ,friendly and wished more bizzness had people working for them like Mr. Oscar Guzmon and helper. My mother and I were extremely happy with all the work and information that was given to us. This team gets a rating of AA++++ keep up the exeleant work 😎😎😎😎😎

The customer service provided by Antwoine was superb! He was super friendly, professional, and outstanding overall. He’s the reason I will use ARS again! Thank you!

This is the second time my family calls ARS Rescue Rooter. Tony and Juan were professional and friendly. Always appreciate bilingual (spanish) employees. Satisfied with their work, Thank you.

First of all I would like to say Thank You so much to our Technician Machen Legardy who was extremely helpful and highly knowledgeable in his area of expertise. I would definitely call Rescue Rooter again if I ever have any issues. Thanks again!!!

Pedro Roque And his partner Al were excellent professionals. They did a very thorough job and kept me informed all the time. I highly recommend them.

I was able to get same day service and they did an excellent job. It came out better than I expected. I would recommend them if you need to fix leaks or other things. :-)

Robert and Miguel did an awesome job for my wife and I. Both men had a super attitude and went the extra mile to get our tough job done right. Though I don’t like having plumbing issues, I’d look forward to seeing you guys again. Thanks guys!

ZERO star if possible. This is worst company I had ever dealed with. My kitchen sink pipe clogged up 2 weeks ago in a weekday. Called this stupid company found on Google (dont trust Google review, I believed this company paid for the first search) and they said they will be there by 7-8am, 8am passed nobody came and called back and saying still on the way. They came 8:20am, LATE! Then they have a small van like nv200 size and I was skeptical what kinda tools inside. I requested a hydrojet and camerafor my kitchen pipe, I assumed the hydrojet will be like at least 100 ft long with a big machine so powerful and long enough to main pipe. And its supposed should have camera go inside there to see whats inside then clean up the pipe. Then they said they only have hydrojet machine and no camera, they only have 2 camera for the whole company. How do you run a business without everything needed to serve customer? OK because my kitchen clogged I couldnt wait until camera here because it will take another half day for them to get here. So they pull out the machine. A small tiny 2000psi machine, and approx 75 ft long jetter snake. I even have an 100ft at my house, cant believe they charged me 350 for the hydrojet. I should find some local asian company I believe they charge much less and have a more powerful machine. Remember this 350 you only get ONE hole, another hole 250 additional, sound like u get fked by using your bed your place and you prepare condom and u get charged 2nd time.OK forget about the clogged and they kinda like cleared it, it drain fine. And said camera will be there on the same day afternoon by 2pm. 2pm passed and I called and they cant make it today. I was so mad and have to pretend a nice guy. Then reschedule to Saturday 8-10am. On Saturday, passed 10am I called they said need to postpone to 12-2pm. By 2pm they called me again they cant make it for that day. They wasted me 2 whole days. I rescheduled for another Saturday and promise me 8-10am I will be the first priority for the camera. First priority MY @SS~~~~~~, they told me again they will come 10am -12pm after I called at 10am. guess what, this time better, they came at 12:20pm. They LATED again!!!!! They bring a camera and turn it on. The camera doesnt read distance. Hahaha hahaha hahaha hahaha, how the heck you say you guys are professional and you guys dont have a sewerage camera doesnt read distance? This is so unprofessional! I would never come back or recommend to anybody.

Kevin was on time and immediately began to access the problem and its orgin. Occe he identified the location, he began his work. He was very professional and knowledgeable. If need again, I will call on him.

Romalice Wilmar was superb! I went to clean the toilet after he unclogged it, only to find he had already cleaned it, without telling me. Professional, courteous, happy, efficient, and on-time.

Terrific service from scheduling, to keeping me up to date on arrival time, to finding and explaining the problem. Willy was very professional and knowledgeable, I will definitely be a returning client. Thanks!

Yony and Ken are miracle workers. They were awesome. They didn’t stop til the job was done. They did everything to make the experience smooth. I’d give them 100 stars if I could. A+

They were on time and friendly. They were also very professional. They fixed our problem very quickly and we’re extremely satisfied. Ronnie and Antonio did a great job!

Great service. Our technician Ray was on time and explained the process thoroughly.This is my second time work with this company and I highly recommend them

Marty, Antonio and Ricardo went beyond expectations in completing our plumbing problems. We had family coming to stay and the job was completed on time with professional courtesy.

Really great service. prompt, communicative and ensured we had water as much as possible thru some big work on the pipes. handled permits and inspection too. recommend!

We called for a main drain clog. They showed up within an hour and did a professional job. The area was left with no evidence of having a major plumbing clog. Thank you for the prompt, professional response.

Marty was awesome. Tony is the best. Juan and Chepe did a fantastic job. I would recommend them to anyone who needs a plumber.

Machen was very sufficient, polite, friendly, earnest, speedy and clean with his work. He can be my technician every time I need the service of Rescue Rooter.

Typical bait and switch, they quoted me one price and then wanted double when they showed up. They didnt want to honor the discount they had offered on the phone and were 4 hours late. They had an appointment between 8:30 and 9:30 and showed up past 2:00.

My telephone call was handled very efficiently. Matthew, my service provider, was extremely efficient, knowledgeable and professional. Im a completely satisfied customer and will definitely recommend this company.

Issac is professional, intelligent, and kind! He has definitely gone above and beyond to deliver the best service. Im so thankful! Thank you, Issac!

Wow - I can’t speak highly enough of the service. Polite, efficient, knowledgeable and solved my plumbing problems. If I ever need a plumber again, they’ll be my first call.

Needed a sewer drain cleaning. I called ARS Rescue Rooter they were at my home within the hour. Very professional and got a great deal.

Despite a bit of a mess with scheduling (they rescheduled me, but the reschedule didnt take in their system?), dispatch was able to get me a new technician very quickly, and the service technician they sent (Yony V.) was excellent.

Well frist this was my second time using Rescue Rooter I have used them about one year ago and payed around 160. A year later I called for same problem and they did Exactly same thing for a price of 321.00 why I have No idea and I was also told when I called it would be apoxmently 30min wait and it took them 2hrs to show and I ask the gentlemen why did they say 30min and it took you 2hrs he said because I was coming from Compton when Compton is right over the bridge..lol and because they dont like to tell the people that it will take more than 2hrs so that was a disappointing to hear we I was also told i would get a discount for senior or for military,AARPs and when I asked the gentleman for my discount he said No you cant get it .☹ we with all this hopefully I wont be calling them agin .

They arrived early after responding to a Saturday call. They took care of our emergency promptly . Professional and competent. We’ll use them again.

Fredy was very efficient, friendly, and very curtious. He got the job done and did an excellent job! He was also very knowledgable and gave great advice on what needs to be done!

Called for a 1 1/2 kitchen drain clog and guy wanted to pressure wash the inside of the entire drin system ,nothing wrong with entire drain system just kitchen add said $88.00 well the estimate was $500.00 no thanks i bought a $150.00 and did it my self.im in the wrong buisness i should be doing roto rooter insted.

We had a main sewer line issue come up one evening. Rescue Rooter was there early next morning and the team did a good job in a timely manner.

Robert was punctual and extremely professional. Could not have had a better experience. They will be the first ones I call if I ever need help again.

Melvin was very nice and professional. He seemed to be knowledgeable. He did a good job and had a great attitude.

If you live in the downtown LA area, you would be lucky to Rescue Rooter come. Their technicians, Maurice and Mauchen were quick, honest, and professional. They also offered fair estimates.

Yony was thorough, explained what the problem was and exactly what he would be doing to fix it. More plumbers should be as efficient as Yony was. Kudos to him and his strong work ethic!

Found garbage disposal leaked on Sunday morning and Charles came out within one house fixed it for us. He is very professional!!! I am very happy with services

Robert came to my house, he gave me several options and prices for me to choose from. I was very pleased with the fact that I was able to choose a solution that fit my budget. I will refer to everyone I know.

Ramon is the best technician. Extremely knowledgeable and friendly. Would recommend him to my friends and family. Thanks ARS!

This is the second time I have used service .Ray is very professional and informative.He suggested other things to be done. I will use again and refer to family and friends.

Al is the best. He was prompt not one time, not two times but three times!! Respectful and honest. Highly recommend their services.

Very professional and fair! These guys are the real deal, they helped me fix the issue with my place quickly and seamlessly. Thanks!

Great service! Ended not being as big of a repair as I thought. The plumber even reduced the price accordingly. How often does that happen!!!

Showed up quicker then expected great customer service. Did an excellent job will definitely use them again and recommend them to friends and family

We are so glad we called ARS. Juan was very professional, polite and efficient. We would highly recommend this service to others.

These guys wete very pleasant and detail oriented. They cleaned out an old 2nd floor bathroom sink drain, cleaned up their mess. All good.

Great team. Very expedient and professional. Localized the issues quickly and handled everything like a pro. Definitely recommend.

The technician was on time. He explained the issues we had and he told us how he would fix it. I would definitely recommend this company.

Ray was very professional. He explained different options to cost.He worked fast and clean.

Oscar was a professional, helpful at explaining what our issue was with our heater, and offered us several options.

Alex Ramos came and cleared our clogged drain. He is very reliable and fast! Great work

Pam was awesome, got me scheduled and Bobby was there in under an hour on a Sunday! Bobby was professional & friendly.

Very Good Company, Same day service on Saturday! Will recommend to Anyone! Fast and Friendly. Thanks!

Oscar was great! I am very happy with the service and I will absolutely call again if there is another problem. Thank you Oscar!

The service was OK but the price was terrible I had the equipment and my daughter had did the majority of the work I asked for a discount and received $22.50 off a $225 bill unfortunately I was desperate and didnt have the time to get quotes I needed the work finished quickly I probably wont use them again based solely on the price

David had excellent customer service, very friendly, informative, and knowledgeable about his work, honest Harding working employee, would recommend for the job, well done David

The service tech was fantastic! Unfortunately I had a tough time getting this call scheduled as service was offered at defined times and those time obligations were not met.

Would highly recommend ASR Rescue Rooter.Tony the technician was on time and got the problem fixed fast.Tony very knowledgeable and professional.Great customer experience.

Completely horrible customer service. The manager (who was a man named Hugh) was yelling at a woman as soon as they go on the phone and and completely disregards what the customer was explaining as the situation for the reason for the need of the service. Very alarming considering the customer was being transferred to the manager I guess to give more information that the representative couldnt and he immediately came on the phone yelling for no reason. The manager should be fired and this company is completely unprofessional. Seems as though the company wants to make as many trips out to charge and bill for and not actually do the job. Appointment was scheduled for one job and they want to say they need to come more than once because they do not want to bring the supplies needed for the job that the appointment was made for on the first visit. Highly suggest going with someone else.

Knowledgeable service representative, clean, efficient and effective service. Clogged drain cleared and area left immaculate. Very satisfied.

Isaac did a great job today, especially because it should have been a holiday for him. Much appreciated

Romalice was great. Very patient and accommodating. Cool and down to earth. Thank you for clearing my drain!

Plumber kept in touch while en route. Promptly fixed the problem without overselling and cleanly dressed in uniform

They were professional and assessed the situation and provided a quote.They gave us immediate attention.

He was very Friendly Courtesy Professional and in a timely matter he fix the problem He is An Awesome Person and I would be calling Rescue Rooter again for now on...

Service was great antwone was very professional in his performance and advice will definitely use this service again

This company provides a great customer service base they contact to let you know when the technician arrives, the tech goes over the the problem and gives his options and they fix your problem and prices are are compatible.

Roque was fast, friendly, and very good at solving our plumbing problem.

I am a landowner and I was very pleased to work with a gentleman named Sunny who handled our service experience.

Matthew was professional, knowledgeable and very nice! Did a great job.

Plummer asked me multiple times what was wrong I explain to him what was wrong and he continue to ask me what was wrong it seems he did not understand plumbing.

Our technician, Edwin R., was very professional in performing the repair that was needed. Explained very clearly what had to be done!

This company is more about making a sale not about taking care of the plumbing problem that you called them for. Also seniors beware.

Yony was on time friendly and very knowledgeable. I would recommend him anytime. Thanks.

Thanks for all the help Oscar an his helper what a lifesaver and I definitely recommend them to anyone.

Very good and friendly service. Got the job done in no time at all and came quickly.

Horrible Horrible experienceThe worst plumbing company in the Los Angeles area please please stay away they will quote you high and when the job is done will have a higher quote with warrantyRescue rooter is a scam and their warranty is just another scam

I’m impressed, very efficient and Bryan went the extra mile to help. I will use in future!!

Juan was a big help. Solved the issue in 5 to 10 minExcellent service.

Melvin was kind and very knowledgable. I have full faith in the company and Melvin.

Very thorough Antonio Sarabia. Told things I about my plumbing I didn’t know.

AMAZING JOB. I will continue using Rescue Rooter for ALL my plumbing needs

Very great service... They unglogged my drainage and gave me the reason why it happened

Super friendly and took care of our plumbing issues! Would use again

Was very explanatory made sure I understood tell me about the codes that I didnt have left me with knowledge that I did that I did need

They scheduled me for same day service. A couple hours later they left a voicemail saying the appointment needed to be rescheduled.The person over the phone was rude and unprofessional when I call back to know why would they make an appointment if they cannot keep.AVOID this company!!

Yany was wonderful. Explained everything and is extremely nice and professional.

I received excellent customer service today from my plumber. Thank you,

Yony was professional and courteous and fixed my toilet quickly. Thanks!!

Oscar did a great job. Great asset to your company

Matthew made sure to find the leak and updated me on major work that will be needed for me to pass on to my landlord.

Supposedly provide emergency services. They said theyd be out at 8am but 3 hours later they still hadnt showed up. Switched to TaskRabbit because they never showed. Extremely unprofessional.

Oscar and Chris are Aw𝒆𝒔𝒐𝒎𝒆!!!!! 𝑰 𝒘𝒊𝒍𝒍 𝒖𝒔𝒆 𝒕𝒉𝒊𝒔 𝑪𝒐𝒎𝒑𝒂𝒏𝒚 𝒂𝒈𝒂𝒊𝒏!!

Melvin was quick and efficient with no mess left behind.

Good service,complete job, and explanation of work. I would call again for service.

On time. Great service. Quick and efficient! Highly recommend.

Quick service great pricing very satisfied with job highly recommend

Robert was great! Kind, patient and very helpful.

Fast response. Almost accurate on arrival time but let me know when they were able to get tech and when he’d arrive. Arrived on time. Friendly. Fast. Seemed knowledgeable. Wore surgical booties over shoes to protect floors.However he dropped them in front yard on way out. All in all it was a very positive experience and I’d hire them again.

Called for an estimate, scheduled an appointment from 11-12 then they called and rescheduled from 1-2pm waited for 3 hrs just to get a call that no one was coming and to reschedule for tommorow, mind you this is a 24hrs service company. Wouldnt hold my breath waiting on these people

A+ for Raymond Sanchez! Excellent attitude, appearance, workmanship and problem solving!

Doug the manager is the best employee and representation of a stellar company that stands 100% by their work and word. These days it’s very hard to find any company or any person that is amazing the entire time and takes the worry and work on and values the customer. This company and staff does and I will always recommend them and use them for our home. Back in 2013, they completed work and we had an issue this week. Doug stood behind his company and took care of the issue and even did a final camera test on our main line in the pouring rain to make sure everything was perfect and it is. A perfect company! Thanks again.

Isaac was awesome. He was really knowledgeable and helpful, not only does he give his best and honest advice you can see it in his work. His level of expertise and clean up left me surprised. I would highly recommend him for your job. Not only will you be happy with the job he has done but you will also enjoy his company as well.

OSCAR G. was an absolute legend!We were up until late last night from a noise coming out of the water heater area in our home, and rushed to call for help.They showed up immediately, were thorough and honest, and overall just an absolute pleasure to work with.He ended up fixing day of, all by himself mind you, and we ended up with our water heater feeling like new again. We even added a filtration system which we’re ecstatic about.House issues will happen and they always suck, but when handled by professionals who are genuine and helpful, can turn out to be blessing. No more leaks! Thanks Oscar!

I called in desperate need of service for my grandmothers sink, which was clogged. First off, my grandmother is ninety and in the early stages of Alzheimers. It was already a bit of an overwhelming day for both of us. She requires a gentle hand. Fred and Bryant were godsends to me today. They were kind, warm, knowledgeable and above all, patient with my grandmother. Turns out, the plumbing in her home was much more dire than I thought and the guys took care of it quickly and efficiently, and everything is like new again.Fred and Bryant are excellent ambassadors of ARS. And theyre just incredible human beings. They went above and beyond for my grandmother and I today. Their compassion is something I will never forget. And you have lifelong customers in my family. Thank you so much for everything.Warmest regards.

Bryant was great. Very professional and nice.

Use them for a water heater repair, the tech was AWESOME, super friendly and insightful not only repaired but gave advice and options. Such a great experience that we called again when a pipe burst different tech but same qualities!!! Didnt use them the second time(found a better price through a handyman) but appreciate their knowledge and honesty and will definitely call them in the future

ARS sent someone out the same day to fix the clog in my sink. I was impressed with the way they kept me updated all day about when someone would be out. Their plumber was professional, got the sink fixed quickly and cleaned everything up afterwards. Plus, I was told I wouldn’t be charged for the visit if they weren’t successful. A great experience!

The technician who came out was Ray. Ray was very professional and explained the process and talked about the possible problem. He also educated me on if it should happen again what I should do.I really appreciate Ray for fixing my plumbing problem and he did it in a timely manner. He cleaned up any mess he made and was very pleasant to talk to.Thank you Ray for a job well done!

ARS Rescue Rooter rescued me!After some quick Google research for 24 hour Plumber, I gave ARS a call and was able to schedule an on site appointment the same day, even on a Sunday!A very nice, well informed, trained technician named Roberto helped resolve an issue with what turned out to be the seismic natural gas shut-off valve.Roberto schooled me on some basic maintenance on my tankless water heater, performed a site survey for other recommended related maintenance, and all in a short time at a very reasonable cost.Great work Roberto with ARS Rescue Rooter, you saved the day!

I knew what the problem was. I said it would most likely be a p-trap. I asked what the price would be to have a P-trap clean out. It kept telling me Tech had to come over they couldnt tell me. It was around $80 to clean out using the outside clean out. however plumber on site told me $300 if I wanted to have them remove the P-trap in the bath sink which I thought was vastly overpriced

Great customer service and the plumbers are very professional and chill people

Dispatch was not great. Quoted me in the $88 range and said someone would be there between 8-10am. Plumber did not arrive until noon, but Anthony was great. Pleasant and fixed the issue quickly. The actual price was $374…which is not close to $88. Anthony did help me find some coupons. Would use him again

The gentleman who came to the house was very thorough and very clean.

Really professional. Friendly and informative. Absolutely would recommend.

We got service within 2 hours after we called it in. Matthew was very professional and pleasant to work with. He explained in detail the problem and immediately got to work on it. He went above and beyond his duty to ensure that everything was functioning properly before he left. Highly recommended, 5 star quality!!!

Isaac was very friendly and communicative and worked effectively. He walked me through the process and explained thoroughly what he would be doing to fix our plumbing issue. Also was very sweet to our cat! Overall great person and worker!

The drainage problem we had was serious. Oscar, the lead plumber was considerate, helpful and sensitive to our needs. He kept us informed every step of the way.. That was one of the most important aspects when selecting your company. We plan to use ARS for our plumbing maintenance.