ARSRescue Rooter

We have sewer problem every couple of months but usually with some Drano it clears up within few hours. This time our 2 toilets were not flushing and dirty sewer water was backing up into our showers. After multiple attempts of Drano and snake we were unable to clear the clogging. Having a 7 months pregnant wife we are in desperate need of working toilets, and showers of course.We called the first company we found on google which said it is 24/7, granted it was 5 pm on a Sunday we didnt expect much. The operator was very nice and professional and said she can have someone come within 90 minutes.... very impressed...She also said the technician will cal 30 minutes prior to their arrival.Not even 30 minutes later we get a call that technician is outside??? Even more impressed!His name was Ray and he quickly assessed our problem and recommended clearing the drain from the main line , makes sense.Yes the price was not the cheapest however the operator said if we ask not agree with an estimate, they do not charge for a service call. We agreed with the price because it was Sunday and they showed up very quickly and Ray was very nice and we really really need working toilets in this house.He cleared the drain fast and even gave us a 30 day guarantee.Honestly, outstanding company and service, highly recommend and Ray, you are awesome and continue providing people with your great service!

Very pleased, my Mainline was backed up. Russell was amazing and didnt give up until the camera showed it needed to be replaced.Vince and Russell worked up a plan that worked for my situation with the help of Management. The work was completed within the day. I cannot say enough about Russell and Vince they were Professional and extremely helpful!So Grateful I found and used ARS RESCUE ROOTER.

Rescue Rooter was great. I had a sewer line that failed and they handled it with such ease and precision explaining and showing me where the many issues in the entire line were. I had them replace it and could not have been more satisfied with their professionalism at every aspect and their fees are within industry standards. If your looking for a cheap way out go elsewhere. They not only do detailed class A work the city inspector was here for less than a minute and signed off on it.Shout out to Marco and Vince as these two guys are superstars at this company. I would not only use them for other plumbing issues but recommend them to anyone. Any negative reviews about price are from folks who want cheap shoddy work done or expect folks to work for peanuts.Great company and you get an honest quote.Thanks guys.

Water was backed up in our kitchen sink after using laundry. Called Rescue Rooter and they have sent the technician quickly. Carols seems very experienced and quickly assessed the situation and explained me the situation. He fixed the issue very quickly and waited until we used laundry to make sure water is not backing up in the kitchen sink again. I’m very grateful to Rescue Rooter and Carols for fixing the issue quickly for a reasonable price and very quick. I will use them every single time!!!

I made an appointment last night for someone to come out and check my water heaters pilot light. The services listed in the Google profile and in the companys description include water heater repair, but I got a call this morning letting me know that ARS only replaces water heaters and does not do repairs. I wanted to post this review so anyone else looking for repairs knows that they do not do repairs despite whats listed in the profile.

They did an amazing job. Joshua is the nicest guy, so friendly and kind, always on time. He always informed me what they were going to do and tried in all ways to accommodate me when they had to turn water off. Also Vince was very friendly.snd informative. I will definitely recommend them..

We had a water leak coming from inside the wall and ARS saved us! They came out and mapped out a plan to fix the leak and had it fixed within the week! Russell is an ALL STAR PLUMBER and does amazing work, Vince also did an amazing job at explaining what the process was going to be. I recommend saving this company for ALL of your plumbing needs!

Outdoor drain clogged on Friday afternoon. Rescue Rooter was quick to take my information and dispatched a specialist. Margarita came and worked on the mess until it was fully resolved. Hes super nice and easy to work with. Despite running overtime on a start of his anniversary weekend, he was patient and sympathetic to my problem. He was reassuring and thoroughat the task at hand. Needless to say, he saved our day!

AVOID! These guys do not stand by their work. They broke more than they fixed, and still havent returned to repair their damage! What should have been a simple in-and-out repair call is now a days-long fight to try to get them to come back to repair their mistake.Initially, my sink was clogged, but it wasnt leaking. I hired these guys in desperation because they agreed to send someone to repair same night. They did clear the drain (and the plumber was nice and friendly and professional while he was here) but they also broke the supply line to the same sink. Now, its been 5 days and the sink is STILL leaking! They havent been able to send someone to repair. These guys do not stand by their work. I should have left the sink clogged until I could get a responsible plumber the next day or even days later.

Your service tech by the name of Angle was very good but when he got here he said I must see proof of the drain special. I said to him that I showed the proof of drain special to your customer service person and she never mentioned that I had to show it to him as well. It took awhile to show it to him because my cell phone reception is very bad at my location. When the job was finished he only gave me only a 1 month warranty and not a 1 year warranty as promised in there advertisement that was posted on there website. There were no other terms or conditions that I can see posted with the website ad. I am greatly disappointed and still think they should meet me half way and at least give me a 6 month warranty, also to boot I was promised a senior citizen discount by the customer service person that took my booking appointment because the owner is 105 years old and I when the tech he said not he would not give the senior discount. I did not want to argue with him because he was just doing his job and I was just happy to see him come out to help us out with the main drain clean out. I give him a 5 star but the company a 1 star because the lies that were told me over the phone when making the appointment. I hope the company sees this post and rectifies the problems.

I had an emergency and they were able to come out the same day. I had a wonderful plumber named Randy. It was curious professional and so very helpful. Install the new faucet in the kitchen and it works great. Very pleased with the work.

These are my families go go guys!! They are priced very well for being in the valley, have same day repairs, friendly and professional, plus they do septic services. We always have problems with our septic backing up into our other shower they came in crawled under our house to fix the problem. We havent had an issue since, fingers crossed. Thanks guys I will recommend.

Our family appreciate the excellent service we received by Joshua H. He was punctual and ready to work. Joshua was very polite and professional. His work was excellent. He understood my complaint and issue. I felt confident by his mannerism and professional attitude that the problem would be taken care of. Joshua was expedient and the job was well done. He is a hard worker. He is an execellent team player. He represented the company very well. I would recommend Rescue Rooter and refer Joshua anytime to any neighbors or family members. Thank you for your service. God Bless You :-) 5/25/18Luis was exceptional as well. I appreciated the camaraderie of the team he was a part of. He is a exceptional team player. I really appreciated his attitude of calmness and confident. I appreciated the quality work he provided. Luis high level of public relation skills and a excellent attitude. He is a dedicated hard worker. I felt very pleased as I viewed him work from time to time. He is very knowledgeable and skilled of the plumbing profession. I am very pleased. I would recommend Rescue Rooter and refer Luis to any family members or neighbors. Thank you. God Bless You :-) 5/25/18Raul worked at my home and I am very pleased. I am pleased to say that this young man was very professional and dedicated to his profession. He was kind as well. I felt comfortable and reassured that plumbing issue was going to be resolved with repaired plumbing. He was punctual and very knowledgeable in his work. Raul provided excellent service, hard work, and positive attitude spoke volumes to me. Again I felt very pleased the fact he was very skillful, professional, and understood the crisis of our family. I also appreciate the his teamwork abilities. I would refer Rescue Rooter and Raul to my family and friends. Thank you again for your excellent service. God Bless You! :-) 5/25/18

David was our plumber and he was great. Made sure he tested the drain multiple times and cleaned up the facility using cleaners. Very professional, courteous and really took pride in his job!

Marcus D. was very helpful, professional, and courteous. He did a fantastic job and got the job done in a timely manner. He explained every step of the process in detail and made sure we knew exactly what he would be doing. If we ever need further plumbing we would definitely call Rescue Rooter LA North again. I will definitely recommend this company to others and tell them to ask for Marcus D.

Joshua H. was on time and very polite and helpful. Even wore protective plastics to protect my carpet. He was able to find the problem and the actual fix only too him 15 min. from the time he started the work until it was finished. HOWEVER, and this is a BIG DEAL... the price for the work was WAY TOO HIGH. Joshuas 1st bid was $300.00. Then he accepted the $50.00 coupon from the website and charged me $230.00. Which was very nice... or was it? $230.00 for 15 minutes work? I wish I had a job that paid me that much....dont you? Joshua was great, service on time and work done well. Price WAY TOO HIGH. Since I dont know what other plumbers would charge for the same work, its almost impossible to compare, unless you are willing to have several companies come out and estimate the work.....which is very time consuming.

I give this service rep 5 starts, because he was helpful, friendly, prompt, courteous, efficient and professional. I would not use this company again, however, because I feel that they are practicing deceptive advertising with their $59 un-clog special. I explained my issue clearly to the appointment scheduler. At no time was I advised that my issue was possibly not going to fall under the work covered by the special they advertised. When David arrived to do the work, he advised that it was not considered something that would be covered by the special that was advertised. Nonetheless, he was good at his job, so I can definitely recommend him!

Richard S and Ian H were very courteous and professional. They understood the issues and handled the problems quickly and kept the property as clean as possible during the process. The clean up was efficient and 100% complete when they left the site. I would definitely recommend them to my friends in the future. I am 100% satisfied with their services.Sincerely,Maureen OConnell

I had a main line clog and old drainage pipes. We called and John showed up the same day and saw the problem. It was a major job. All of the drain pipes would have to be replaced. I expected us to be down for weeks. John came in with a team on Tuesday morning and we were up and running by Wednesday evening. John was polite knowledgeable and explained everything clearly. I am definitely pleased with the service that we received.

Team was totally professional, courteous and trustworthy. There were no surprises - they gave me updates as to cost as we moved through the project. The cost was a little breathtaking, but this was a major job. I feel I got excellent value for my money. Highly recommend,

Randy was honest. There were no hidden agendas. My kitchen sink was clogged and he handled it with ease. No mess, no fuss just a clean job! I found ARS/Rescue Rooter while reading a Yelp for the smell good one. Very happy and satisfied.

Russell and Alex were exceptionally professional, prompt, and informative as to the plumbing problem. They came in fully assessed the issue and fixed the problem in an hour. Another plumbing company said they couldn’t fix the problem and referred me over to ARS . So glad they did. These guys “smell good” and look good and know what they’re doing. Thanks ARS

I used Rescue Rooter yesterday for a clogged kitchen sink. Our tech, Carlos was at the house within the hour, gave me a written quote as promised and was able to unclog it fairly quickly (ours was a little involved). Overall we are happy with the experience, the 90 guarantee, and the fast service.

I had water backing up into my home recently, and I knew the scope of mitigating the problem was more than I would be able to handle alone. Russell was the first person I spoke to from Rescue Rooter, and my first impression was that he was a professional man who was straight-forward and understood not only the source of the problem, but how to communicate that to me clearly. The work took for days to complete, and Russell was there each day making sure that it was done to the highest standards. When it was done, he summarized the job, walking me to the various points where holes had been dug and clean-outs had been installed, providing details that put my mind at ease knowing that I was finally free off the issue. He even took time to voluntarily wipe the bathroom floor where he had removed my toilet for the initial inspection. I have dealt with plumbing companies in the past, but I have never encountered one with such high integrity, nor an employee who represents that so well. Thank you Russell for your dedication.

David was exceptional, he took care of my kitchen sink that was backed up in no time. He was very kind and friendly. I highly recommend him for any plumbing issues. Very pleased!!

Russell came to the house on an emergency basis. I had a house full of guests and a stopped up kitchen sink. He was very professional and extremely nice. He worked very quickly to clear the sink for me. This is the second time I have used ARS (and it seems to always be an emergency). I will continue to use their services especially with technicians like Russell. Many thanks, you guys saved the day!!!!!

The tech Joe came out only to sell me a brand new water heater and advise I needed a new gas line. All this being said without even assessing the problems. My goodness! I shouldnt have been surprised, its a popular commercial business Rescue Rooter, rte. No rescue was assessed, only replace. Which now he was quoting $2k plus.. I then asked for a repair of the gas leak, which was quoted at about $450.. I agreed..so he jumps in his truck and says, ill be right back, going to get parts. He didnt take any info for the serial#, make and/or model.. He never came back! CS called me about 2hrs later saying they would send another tech out for the info Joe did not provide.. What a waste of time!! ..So I cancelled the service all together. Horrible rescue attempt.. Thanks to Richards Rooter and Plumbing Services!!! Now he is a Rescue expert at a fraction of there cost!!

Cole was very friendly and knowledgeable about our sewer issue. He was on time within our given window for service. He explained exactly what our options would be and best helped us decide on what was right for us at the time. He also gave additional information about work that may need to be completed in the future, advised how best to go about it and said we could give him a call at anytime for consultation. Overall great experience with Rescue Rooter and Cole was professional.

Vince arrived on time. He cleaned out the sludge from our kitchen pipe so that the water could drain. He did not charge us as we were still under warranty from the last time Rescue Rooter came out. He suggested we use heavy duty degreaser, in our kitchen drain which I think was a good suggestion. Overall, I give Vince five stars.

We had a sudden back up of both bathroom toilets, and I had the dreadful feeling that this was really bad. Called rescue rooter, and they came as promptly as they could--seems like it was 2 hours. Ahmed, very pleasant, empathetic, and considerate came, with his well equipped truck, and quickly assessed the situation as needing a powerful snake to clear the line. The snake ran into an obstacle, and Ahmed showed me the tip was not proceeding and hitting dirt, meaning there was a hole in the line. He called for video confirmation, and another plumber Vince came to video; the video showed that the cast iron drainage pipe was corroded badly, and had cracks and holes. They videoed to the street, as the drainage pipes were all 60 years old, except for a small section of clay pipe that I had replaced almost 10 years ago. The section going to the street sewer was intact, but the joints were loose, and ready to give way. 2 options were proposed, one to re pipe the corroded area only, or to go to the street connection while Rescue Rooters were there, avoiding tearing up the street and paying enormous extra $$$ in the imminent future. Option 1 was about $10,000, and Option 2 was about $18,700.Since the line ran under the house and under a concrete patio and deck, I was faced with the prospect of tearing up the whole side of the house. However CIPP (cured in place pipe) is now available, which places a new PVC pipe within the old by pumping curable pipe compound inside, forming a new pipe.Luckily, my old cast iron piping was not completely in pieces, and could withstand the process, which involves reaming out the inside surface, re videoing all the time to check on progress and pipe condition, power washing, application of dis solvent, before the actual re pipe could begin. I chose Option 2.Needless to say, this four day process was very stressful, with water off for several hour periods, no use of the bathrooms, no laundry, no dishwasher, not showers, crews there all the time, with large trucks parked in the drive.Ahmed was there the whole time, checking the progress, supervising the crews, working at tearing up a minimal amount of concrete for access, securing permits, keeping me informed of timing and what was to come next, and listening to my stress complaints. He made the process so much easier, being mindful of how much disruption this was for the owner and possibly neighbors. They provided new flush out access, as the old one was not easily entered.Every crew that came-jackhammers and dirt removal, reaming out crew, pipe pumping crew--all arrived promptly, were quiet as possible, courteous, knew precisely what they were doing, were supervised by Ahmed, and all removed debris promptly. The crew that blew in the new PVC had a very large truck full of equipment to accurately perform the final step in the most efficient way, and worked hard to do this difficult process. The job was seamless in its total duration, and they tried to make every disruption as short as possible. The piping carries a guarantee of 10 years.The company has an arrangement to time pay, or to finance the whole amount with no interest if it is paid within a year. They are strict with this arrangement, and the buyer has to be wary of the year deadline to pay the bill. Of course, I was floored and stunned by the $18,700 needed to re pipe approximately 55 linear feet. I questioned both Vince and Ahmed about this, and was informed that this re pipe process is the most expensive, but the demolition alternative is not pleasant either. I still dont know if this price is within normal range, but am relieved to have this problem solved by Ahmed and his multiple skilled crews.Only four stars just because of the $$$$ price.

James work very diligently to solve the problem with my Noritz Tank less water heater. He spent a half of a day making sure that I would have hot water by the time he left. The company honored our warranty agreement , and there was no charge to me. This is how it should be!

5 stars for their phone answering service and the fact that they were able to come out the same day. Only really disappointing thing was that when the plumber said the toilet had to be removed temporarily to snake the drain, he quoted us $500, which is just crazy. We removed it ourselves in under 5 minutes while he went to grab the snaking tool from his truck, and put it back after. Ended up owing $88, which was reasonable.

John came to our house within a couple of hours from when we called - even on a weekend! He worked steadily and quickly. Our mess of of a toilet was cleared within ten minutes. He indicated that perhaps one of our sons might have put a Clorox wipe down the toilet. We are very grateful for your services.

ARS came to the rescue. The technician Randy was great. Broke down all the information of what he was doing step by step. Fixed my problem right away. I will definitely use them again and highly recommend them for any plumbing needs you might have

Carlos S. Was sent to my home to clean up a problem and mess left by another plumber. He is a lovely kind person who went above and beyond to assist an elderly lady. I will always ask for him. What a pleasant change. He was on time. The work was completed in a timely manner and professionally.

The dispatcher was easy to understand and gave a very specific and narrow window as to when Alex would arrive. He did arrive within 5 min of the estimated time. Alex is professional courteous and quick to assess and remedy the drain clog. In and out in about 20 min at a fair price highly recommend Rescue Rooter

Today Russell came to fix our clogged garbage disposal. He was friendly and knowledgeable . He explained everything that needed to be done. We were happy with his work and would definitely call for his services again.

I had a problem with plumbing running under the slab of the house. Ignacio and his people did a really good job fixing the problem. He personally did some little side jobs for me. He replaced the faucets to the washing machine and patched the wall where the workmen had caused some minor damage. I am very satisfied with the work they did. I will definitely call Rescue Rooter again if I need them.

Hello. I had a big job on replacing the 64 year old pipe behind the sink. It was something that had to get done and access was needed from the kitchen, under the house and outside the house. OMG... walls needed to be cut!!! Of course since usually all plumbing problems happen on a Sunday, I made the call to ARS/Rescue Rooter and an entire team came out promptly within 90 minutes. The team was professional and the job was done right and fast (and the walls were patched). Afterward, the site was cleaned up... spotless. Its rare for a group to have passion and knowledge on getting the job done and right. I would recommend this company.

Carlos Z. was extremely polite and professional. He went over and above by staying late and returning early the next day to finish up the job. I appreciate how he took the time to let me know when he would arrive, to answer my questions and did a great job helping me feel comfortable with the entire process. We need more Carols Zs in the world!

I’ve dealt with a lot of plumbers in the last 10 years and the guys that work for ARS are the most honest and hard working that I’ve encountered. They gave me several options that would start to tackle my plumbing issues and let me decide what was best for my budget and my business. Thanks guys! Stand up job!Matt

We had the unfortunate event happen of our pipes cracking underneath our house near the foundation, but were fortunate enough to have contacted Rescue Rooter LA North to help fix our problem. Hector and Vince were prompt, professional and very courteous professionals that made our bad situation less so. Hector was even kind enough to put back our Halloween decorations after a small portion of our bush had to be removed. He certainly didnt have to do that , but the added touch was greatly appreciated. Great company to have help for those bad and desperate plumbing issues.

John was very patient and explored all options to help resolve my issues. He called on his supervisor Vince who was also very patient and extended other options to get my plumbing issue resolved these two guys made the difference tonight and I now have working plumbing

Joshua from Rescue Rooter arrived on time. He thoroughly explained the issue and fixed it. He was very professional and honest. We will definitely be calling him again if we need plumbing services in the future.

Horrible customer service! If you value your time dont use them. I made an appointment and the technician was a no show. I received a call from Rescue Rooter at the end of the arrival window and was told a technician was on the way. An hour and ten minutes later the technician still had not arrived. I had to call and reschedule for the following day since I had to leave. The following day the technician was a no show. I called Rescue Rooter and learned they had scheduled my time incorrectly and the technician was not able to come to my home until later in the day. I was not available later so I had to reschedule again for the following day. On the third day the technician was scheduled to arrive between 12 and 1 pm. He arrived at 2:30. When the technician arrived I gave him a brief explanation of the problem and explained that I would have to leave no later than 3:15 pm. The technician suddenly got an annoyed look on his face so I began to explain the past three days of problems from his company. As I was speaking the technician interrupted me and said that I shouldnt complain because he had been driving in traffic on the first day I had to reschedule and was only ten minutes from my home when he was notified I had cancelled for that day. Ultimately the plumbing problem was fixed but I will never use Rescue Rooter again.

I had a clog between the house and the city line. Joshua showed up on time and had the blockage cleared within an hour. The price was great and he didnt try to pressure me into more services than I needed. He was very courteous.

Joshua H. was professional and courteous. Provided helpful information regarding problem with pipes and its maintenance. Efficient and personable. Im glad that you have Joshua on your team, hes made it easy to know that Ill be a repeat customer when there is another plumbing problem. Thank you Joshua !

Ive seen some lousy reviews. Thats not my experience with these guys. I needed them in a crisis and they were completely fair and responsive. Here is my story. The drains at my house were backed up during one of LAs rain storms. I called and they came out. The first guy (ray) came before the big storm. He found some roots but said they dont guarantee the work. When the real rain started to pour and the drains were backing up again I called and the second time they sent Alex. He snaked the line from the street and it seemed to do the trick. whatever was blocked in the the drain cleared right up ... they came quickly when i needed them and they didnt try to upsell or recharge me for work they already had done. I was very impressed and appreciated Alexs attention to getting it done right and fixing my problem.

I scheduled an appointment. They were prompt to respond and efficient with the job. I am very satisfied with the service. I paid $175 to get my shower unclogged but it was worth it because it was done efficiently and in excellence.

Ray did great work. He showed up on time, when he said he would. He was polite and courteous, and worked efficiently. We called Rescue Rooter due to a clogged toilet, and he found a clean out and was able to snake and clear the line.

Joshia was an amazing technician, he fixed everything within an hour and gave us a 30 or 90 day warranty. really satisfied with the job that he did, amazing. Thank you Joshia... five star service

Carlos S. arrived during the scheduled window, was totally professional, knowledgeable, and solved our drain issue after persistently trying a few different methods. I wish every service provider could be this on top of things. Highly recommend.

Our technician was Angel Garcia and he was the BEST! Courteous, knowledgable and on time. He helped solve the problem promptly. I would highly recommend Rescue Rooter LA North and if possible request Angel G. Just AWESOME!!!

I had a laundry back up and needed help. Javier was out within 75 minutes to address the problem. Unfortunately, after inspecting the pipe under the house, he found the corroded junction. Don and Javier came out the following day, provided a reasonable quote and completed the work by the afternoon. Thank you for the prompt, professional service!

Hector was very friendly and helpful! Quick and efficient!! Answered all of my questions. He made sure I fully understood what was wrong and gave me a handful of options on how to go about fixing it. Not to mention he was extremely tolerant and friendly with my pets!

When we called Rescue Rooted about the back up in our bathroom sinks, they were able to come out the next day. The technician was very knowledgeable about the situation and was able to get it fixed quickly.

Moses came out to check on our request to re-route the water source lines for our sprinkler valves which had to move after we demod our deck. Since this was a little different than the ordinary job it took some effort to quote. He gave a fair quote and went to get supplies. Upon his return he worked diligently and carefully to totally exceed our expectations. The final product is totally professional and will last a lifetime. This was my 2nd time using Rescue Roofer and I remain a happt customer who will contact then or refer them as both times were consistently great!

The plummer was very nice but I felt he wanted to sell me a more expensive service instead of the advertised $79 price. I asked him if he could use a snake to unplug my toilet and he said it wasnt very long and discouraged me from that solution. He ended up using a longer snake thru a clean out but the cost of that was $288. Looking back on it, I should have insisted he try the smaller snake 1st.

Joshua Holtz was very knowledgeable and professional that I will always call Rescue Rooter for all of our plumbing. We are very satisfied with his work and will recommend him to our family and friends.

Alex my technician was very professional. Gave me a couple of options for my clogged kitchen sink and had it fixed within 30 minutes. I appreciate the quick and efficient service.

Received excellent, top notch service from Margarito. Thank you for sending him over to fix the issue. He did a terrific job and hes always very polite and professional.

Randy was very nice & pleasant.He quickly solved the problem.He’s very knowledgeable.We have used Rescue Rooter in the past & I recommend them highlyRandy & Carlos are great.

Rescue Rooter was out on site at the appointed time. Ray, the Technician did an evaluation, and determined the course of action, having to go through one of the toilets. He quoted an agreed to price, and did the work in a professional clean fashion - including the booties when in the house. Ray kept me appraised of the job, and was successful in clearing the blockage.We could not be happier with Ray and the company and will recommend to others in the future.

Vince, field manager, came out to check on us before the technician Russell was able to make it to our house. They assessed the problem, explained what would need to happen, and did not push us to do the work right away. They did what needed to happen to get us back up and running and explained what needed to happen to fix the problem. Thank you!

I cant say enough about Ahmed, we were in a crisis situation with the house full of guests with a plumbing problem. Ahmed was most courteous, kept his word; completedthe project. Its tough and scary to call a total stranger to come to your house and hope the work is quality and honest. This is what we got 100% with Ahmed !

The service that ARS provided was great! They not only were able to come out the same day I made my service call, but they had a quick and easy solution to fix my clogged sink and the serviceman was incredibly friendly and helpful. I highly recommend ARS!

Three years ago, we paid $5000 to unstop an overflowing toilet because there was a root ball in a clay pipe 7 feet below my lawn. I paid an additional $5000 to make sure it could not happen again by having a plastic liner inserted all the way to the sewer. I feared I overpaid, but when it recurred this month, in the same spot, Rescue Rooter dug a new clean out, and then came back and redug the original hole so they could fix the liner breach. There was no additional charge because the original work was covered for 10 years.

Margarito took care of a clogged drain after the first tech failed to check the other side of my double sink. Both times, paperwork took longer than the actual work. The company would not get a 5 star rating as rescheduling and no-shows were numerous. Pricing was high and probably reflects the referral cost for Angies List. Margarito is a 5 star tech.

Received service 1/13/2019... Excellent job, very clean when finished.would recommend . Apologize in advance if name is wrong but the Tech(Ray) was professional and finished the job in a timely manner.

Our toilet drain was clogged and called ARS and they showed up on a Sunday morningJosh arrived and before he steps inside the house he put on his shoe covers after observing the situation, it took him 10 min to snake and open the drain, also made some plumbing suggestion .Very polite and professionalService was great,Price was very reasonable with 3 month of warrantyCouldn’t expect any betterGod bless the good business people

Rescue Rooter (especially Ahmed) provided helpful suggestions and did work of top quality. Very professional and cleaned area each day. I have used their services on three occasions with top results.

Our plumber arrived in a timely manner. He was professional, courteous, competent, and efficient.Got the job done Thank You!

Angel Garcia was thorough, polite, and fixed the problem quickly. He cleaned under the sink, returned the items under the sink and everything works! Our problem was a complete stoppage under the kitchen sink; which Angel dealt with professionally. Our thanks to Rescue Rooter and Angel G.

Technician came quickly and on time to fix a clogged toilet. Technician was friendly, clean, courteous, and did an excellent job. Highly recommended!

Angel was very patient and professional. He explained my options with full information on the costs and risks. He spent much more time on the problem than he orI thought it would entail, yet saw the work through to a resolution.

Regarding Hector RamirezMost polite, great customer manners knowledgableand knew his work.Warm and friendly and good people skills.Hope he returns the next time I need him..............Virginia Rurycz

David Ventura was neat, friendly, professional and solved my plumbing problem very efficiently and effectively. If I need plumbing services in the future, I will ask for David.

I was impressed by the amount of time Russel spent trying to clear my drain the easy way to save mei from the cost of the hard way. Unfortunately it was not successful, and he went on to efficiently solve the problem to my satisfaction.

Hector was my guy. He was awesome. Super nice, professional and fast. Zero upsell...just fixed what needed to be fixed and was done. Really sweet to my children too.

Joe arrived on schedule and was curtious and clean! He predicted the problem correctly and solved it quickly so we could resume water use in our home!The price was fair with no add ons;-) Thank you Joe!

Hector was incredibly helpful and friendly. He knew exactly what was wrong and how to push past the tough spots. Not too mention he was kind when my pets were up in his business.

Ernesto was very pleasant and professional. He fixed a leaking pipe in a timely manner and I will definitely recommend him.

Great service. Fast and to the point! It is my first experience with them but hope to continue business. ~Not that I want to have anymore plumbing issues but it is good to have professionals nearby!

Russell was very knowledgeable and helpful. He went the extra mile and called in Vince to help us access all our piping issues to help make an informed decision . Thanks guys

Marco was the primary technician; Vince R and teo others participated at times. He was very pleasant, explained what work was to be performed, and as work progressed. He remembered to wear his booties and went out of his way to be helpful.

Randy understood our need and worked very hard. We appreciate his professional services and his sense of humor. We consider his charge very fair

Angel was super professional, efficient and great about explaining the issues I had with the plumbing issues I had in my new home. Would highly recommend him!

Excellent and professional sales people who explained everything about my sewer repair and all the costs in advance, very fair prices, no surprises, really professional workers who did a great job, and all the work was completed at the time promised.

I had a backup issue with several units at one of my apartment buildings this past weekend and Rescue Rooter handled the situation promptly and professionally. I recommend their services.

The callback was prompt, the service technician (LT) was very quick and called ahead as promised. The work was completed in a totally professional manner. Very satisfactory.

Vince and John were very helpful and kind with my plumbing situation and offered me different options. Thankfully Vince spoke Tagalog which helped me understand.

Carlos did a great job. Courteous professional with good knowledge of plumbing. I highly recommend.

Randy was on time, friendly, informative, helpful, and professional. I learned about what was going on, possible solutions to consider, and costs so that I could be comfortable deciding what to do.

This is my 3rd time calling for the rental I am in. Russell is friendly, professional and timely. Abraham was helpful by phone. This team is superb!

These guys worked hard and did excellent work. The lead plumber Angel was outstanding carrying on in pouring rain. Very impressed.

Joshua came out quickly, fixed our problems, cleaned everything after he was done, and explained everything when he was done. I recommend him to help you if you have a problem.

He was very attentive to our needs, extremely kind and experienced in what was needed. Although he may need to come back because the main toilet he worked on is filling up and releases very slowly.

Great and quick service and like his name already states. He is a real angel in tricky situations. Very satisfied and would choose him again.

Richard arrived - promptly diagnosed what was needed -did work quickly and professionally -recommended use of Drainright in the future -I had used that in the past - had simply run out a while ago - so I went ahead and purchased a gallon

The plumber who helped us was very nice and fixed our toilet quickly. I will definitely recommend this company!

James, did a wonderful job. Was professional and very tidy. He solved the problem with professionalism. Thanks Eric, a big shout out for you.

Jose V came right over when toilet and shower overflowed. He was pleasant, professional, and most of all took care of the problem.

Excellent customized service repair.. Vince and Angel were very professional and worked with me to complete the repair very expeditiously.. well done.. signed, one happy customer.

Extremely honest and completely professional. They are my go to plumbing company every time. And very reasonably priced.

Amazing service and Randy is AWESOME!!! I’m so glad I now have a new sink disposal that works perfectly!

Alex did a wonderful job! Got to the drain issue and within about 30 minutes, he was finished! Thank you!

Very professional, hard working crew. They did a great job on what was a major problem, and were courteous and professional through the entire process.

Joshua was professional, friendly and knowledgeable. That’s a great combination when dealing with clogged drains! Thanks again...

I was very pleased. He was very helpful and super nice. Definitely recommend him to anyone who needs help request him. You wont be disappointed.

The technician was professional and nice.Fast and helpful. I won’t hesitate to call ARS when I need a professional.Thank you

Very professionally done job. A pleasure working with Randy and ARS. Would definitely recommend them to others.

Great service! Perfectly on time and Ray fixed everything quickly with ease! Totally satisfied! Thank you.

Joe Flores and Felix did exceptionally great work for me today. I highly reccomend their service.

Vince Ortiz and Hector Ramirez did a super job and explained all details to me. I wouldnt think of using a competitor in the future.

Ahmad did a great job and I would absolutely use his services again!

Extremely quick response time and amazing service. Very knowledgeable and professional. I will be utilizing their service again and I highly recommend.

Angel did a great job. He was quick and got the job done. Thank you.

Fast, efficent and reasonably priced! Ray did a great job and was friendly too

Very happy with the professional and friendly way Ray solved our plumbing problem

John and his helper did a great job. Very polite and professional.

Mr. Antonio Ayala is an excellent tech. He knows what he is doing. Very informative. Kudos kid

Very pleased with Jose V. He finished the job quickly and was very professional with great customer service.

Dude, these two guys are the coolest hard working plumbers ive ever met!Thanks Guys Ernie and Vincent!

Class act, they were knowledgeable, professional, caring, courteous, and exhausted all possibilities in trying to solve the problem. I highly recommend them!!!!

ERNESTO ZAMORA WAS VERY COURTEOUS, KNOWLEDGEABLE AND PUNCTUAL.... I WOULD DEFINITELY RECOMMEND YOUR COMPANY AND HE AS A PLUMBER TO FRIENDS AND FAMILY.

Great service, successful de-clog of drain...Joshua the technician was awesome.

I was very impressed with ARS. very professional, honest, and easy to work with. I was very happy with the work and appreciated how they explained everything clearly and repaired exactly how they said they would. even pulled permits with the city. Thank you to Russel who worked on the project from beginning to end. Great job!

Gave me an appointment window but never showed up or called. I called twice, each time was told dispatch would call me, they never did. I canceled after it had gone 2.5hrs past the appointment window. Called another service that came out and took care of the issue.

Very professional, got the job done quickly, great attitude. Will recommend.

They suck, tried to rip me off for $700.00. I got my problem fixed for $50.00!

The installer was great and the Fossett running perfectly fine thank you very much

Thank you Moses , for fixing my issues . Definitely will be using this company again !

Great service and reasonably priced. Very knowledgeable, courteous and quick. Highly recommend.

Great customer service. Very detailed in prices and solutions. I do recommend their services.

Amazing customer service! John, the tech, could not have been nicer.

Very friendly and courteous. Showed and explained the problem and necessary repair. Careful and neat

Ray from ARS/Rescue Rooter was great. Very helpful and informative. Thanks!

Excellent customer service! Job was done in a timely and very efficient manner!

Not a good experience. Actually went with another company. Had an appointment, no one showed at the appointment time. When I called to find out why the tech had not shown up, customer service connected me to a dispatcher and the dispatcher, in a not so polite way, just said They had no tech for my appointment time to come to our and it would be a couple hours I told him why did your company make an appointment? Why not a phone call to let me know this? He pretty much didnt say anything. I told him to cancel the appointment and he just said ok. He didnt seem to care, no apology. Ended up calling another company, they got it done.

These people are amazing! So professional love them. Use them immediately!

Joshua was on time, presentable, friendly and skilled. I would use again

Professional, quick and cautious, I would recommend Carlos Sagala to anybody

Alex was helpful and curious. I will call on ARS Rescue Rooter in the future.

They were able to come over and help us with their problem very quickly.

Bo was amazing in assisting to quickly fix my company’s toilet. He was very informative and was on a mission to getting everything working properly and better then new! Thank you so much Bo!?

These 2 gentleman were so helpful. I would absolutely recommend them.

First rate service and customer care that exceeded my expectation. From the office staff who took my call to, John, the technician assigned to my service call, everyone was professional, knowledgeable and courteous. John went above and beyond and put me at ease in the face of my mini plumbing crisis. This is a top notch company up and down. I would highly recommend them to anyone. They aren’t necessarily the cheapest option out there, but I firmly believe in the idea that you get what you pay for.... and cheap doesn’t get you quality. And ARS is quality through and through. The prices are fair for the service you receive. That goes a long way with me. Customer service and professional knowledge are paramount, and these guys have that in spades. A big thumbs up! Definite recommend!

YOUR Guys came out after drain to street clogged cleared it for $88 while another rooter company wanted to charge 1400$ for a jetting.Thanks ARS for being the last honest rooter in town.STEVE

John was very helpful and very knowledgeable about the problem my house was having. He unclogged the pipes and make the shower, sink and toilet run the water easy. He explained what to do and what not to do for this problem not to happen again. He also told me if it happens again in the next 90 days , he will come and do it a not charge. That is a nice warranty. I highly recommend them, they were nice on the phone and nice here, even John’s supervisor Vincent came to check. I will call them again anytime I have a plumbing issue. Thank you

Joshua was great. Clean, fast and fair price

Beyond pleased with the level of service we received today, we are so grateful that they came and got the job done without any excuses and were respectful and professional. We know that we can count on this team if we were to ever find ourselves in need of their service again. Vince and Russell’s level of customer service is unbelievably extraordinary. I’m beyond confident based on our experience that they both will go above and beyond for every

Good service. Fixed clogged sink. Price was steep.

Randy was the gentleman That showed up for ARS Rescue Rooter plumbing company.Very patient man explain things thoroughly.Gave me a couple options which I thought were good , we tried the 1st one and it worked without trying to get more money out of a job I felt he was very honest.In my opinion thats a good reason to have this company come back theyre there to help And they were honest.Sincerely Daniel and Michele Gonzales

On time and professional, got the work done right and fast. Thank you

I am so happy I called Rescue Rooter! I was very impressed with entire service I received. For starters the dispatcher, Roxy, was very nice and helpful over the phone. She also called to let me know when a tech was on his way and who would be arriving. When Carlos showed up he was clean, professional and greeted me with a smile. Thats always nice because sometimes you can be in a crappy mood (LOL) when you have plumbing issues. Well, Carlos was super cool and helpful. He knows what he is doing and is very knowledgeable. I appreciated him taking the time to answer my questions and he was very efficient in fixing my plumbing problem. He didnt even make a mess! I will definitely use them again. Thank you Carlos!

Joshua knew exactly the nature of the plumbing problem. He fixed it immediately and I was pleasantly surprised at how fast he completed the repairs. He also checked out pressure regulator to see if it was a cause of the problem. The pressure was fine so that was not a source of the problem. I applaud his knowledge and skill to have us get our water back and running!

Fast, courteous service. Honest and upfront about service options before being charged.

Was very professional and friendly, also provided information on what not to do to avoid the incident againAA++

We have been calling on Rescue Rooter for many, many years and they have always been reliable and honest, and have always delivered excellent service. Margarito is the best of the best! In short, he gets the job done! I would give them even more stars if I could.

From the moment i called until the plumber arrived, it was a wonderful experience! Albert Flores showed up on time. He was kind, professional, extremely knowledgeable and very conscientious. He had to replace our garbage disposal and then cleaned up the mess. He explained what he was doing and did not make us feel stupid or embarrassed for asking questions. He is a great Asset to your company. I would gladly recommend your company to our family and friends. On a scale from 1 to 10, i would give him an #11!!! Keep up the great work!

As a first time homeowner, this was my first time calling a plumbing service. I decided to go with this company because of all the great reviews and they did not disappoint. Ray was great. He made sure to explain every detail needed before the procedure. Although the price wa just a little higher than I expected I did not mind it because the customer service was exceptional and it was under an hour.

Daniel was great! Very professional, friendly and pleasant. He assessed the problem quickly and was very patient in thoroughly explaining the issue at hand and the job that was to be done; we knew we were in good hands! Great customer service is key and Daniel and his team definitely provided that! Thanks Rescue Rooter!

Excellent service by Ray from Rescue Rooter. We had an emergency as our bathroom sink was blocked at the main pipe in our apartment. It was affecting our unit and our neighbors - he went through it all to clear it up fast. Most of all, he kindly explained thoroughly why it happened, how it is resolved, and made sure I understood it all. Really appreciated.

These guys came out asap and quickly assessed our problem. After a few bad experiences with other services years ago Rescue Rooter became the only place we turn for plumbing work. They have always been the most affordable and weve even needed them to repair the work of another place.Another cool thing is they have never looked for things to add to your bill.

Rescue rooter was the only 24 hour emergency plumbing company that had someone available24 hours. Josh was amazing! He came to my house after midnight. He was very polite, compassionate about my problem and stayed untilIt was resolved. He didn’t give up and left everything clean. I would recommend Josh and rescue rooter to everyone.

It was the day after a national holiday, so I had to wait a few hours for service. However, the technician was fast and efficient and cabled the bathroom line to remove the backup. Nice guy, good price ($79.00). So I was very pleased.

Rescue Rooter has saved us big time at another residence so I didnt hesitate to call for this one. Alex showed up on time and was extremely professional and personable. Work was done quickly and I was off to work before I knew it. Thanks Rescue Rooter team!

I initially contacted Rescue Rooter to fix some things noted on the home inspection when we purchased our home; adding a drain line and pan and an expand tank to my water heater and fixing the drain line on my dishwasher. While under the kitchen sink fixing the drain line for the dishwasher the service tech noticed the plumbing for the kitchen sink was all wrong. To make a long story short - that one “little fix” for the dishwasher drain line uncovered a much bigger problem that involved cutting open the outside wall to gain access to the pipes. While doing a through assessment of the situation before giving me a quote, it was also discovered that there was a break in my sewer line. I’m happy I called them! Thank you Margarito, Ahmad and Vince! Rescue Rooter truly came to my rescue!

Russell is the best thing about my experience with rescue rooter. He took the time to explain everything that needed to be done and was there every step of the way. I was not a happy camper about my plumbing problem but he explained everything that needed to be done to where I could make the best decision. He deserves a raise and a promotion.

After calling Roto-Rooter on a Sunday morning, they had someone out within an hr and on time!Moses was the plumber who arrived. He was polite and professional. He gave me all my options and was able to fix the problem with a cheaper option which saved us a lot of money. All around great experience, definitely recommend for your plumbing issues.

They were great, they were on time, courteous, reasonably priced, did a great job, finished quickly and we had a little problem and they came right over. I would strongly recommend them and we have had several Plummer’s through the years and I feel I finally found a keeper. John who worked with us was very knowledgeable and very friendly and professional to work with.

I called for a plumber to come out to unclog a toilet. He came and used the snake to unclog it and it flushed once so he accepted his payment and left. The toilet was clogged an hour later and I called them to come back out! They sent Russell and Vincent and it turns out we needed serious plumbing work done. Thank God they were able to catch the problem quickly diagnose it and begin the repairs. I had some concerns and Abraham called me, noted my concerns and sent Russell to do the repairs. I’m so grateful to them for their fast actions and coming back out to fix my issues. Thanks to your entire team for the work you do!!

Carlos was friendly and professional. He was punctual and cleaned my under sink pipe well. He even had to come back in to fix a very slow leak. The only thing that prevented me from giving rescue rooter a 5 star is their pricing. I was in the impression to get an $88 price for drain cleaning but was quoted a $298 instead. It was misleading advertising. So I got a quote over the phone from another plumber for $125. Fortunately, Carlos was able to match that price so I gave him the business. I am happy with carlos work and the more fair price.

Josh from ARS came to rescue on holiday to fix a leak (shower valve) and add water pressure valve for around $600.He is a great man and trustworthy and did a great job!Will use him again ( hope i don’t have to :-) )And recommend him if you need any plumbing repair.Thanks Josh

Cost and response was great. Friendly and knowledgeable employees.

We’ve used Rescue Rooter twice in the past month for repairs in a house we recently purchased. Randy came out to the house both times and aside from being a really nice guy, he worked really hard and replace a faucet, reset a toilet, hooked up our washer, and fixed a bunch of other things that came up on our inspection report. I highly recommend him and will request him back for any plumbing work we need in the future!

Ray M. came by to clear my kitchen sink line. After multiple attempts on my own, I figured it was time to call the professionals. From speaking to Roxana to schedule the appointment and Ray arriving to do the job, it has been complete professionalism and 100% satisfaction on my part. Thank you guys for the great service.

There were 3 appointments that ARS canceled because their staff was busy. I greatly appreciate the improved communication someone called each time to let me know of changes.The technician Randy that came Monday and did the work was kind and professional. He made sure to leave the area clean.

Beautiful all over.Joshua the techition was very professional!Got here on time, did the job neat and nice.On top of all he was very kind and polite.If ten is the best rating I give him 11!

We had a leak under our kitchen sink and on Saturday I called Rescue Rooter LA North. We agreed on a time and Randy responded and was a couple of minutes early, which is always appreciated.He diagnosed the problem and fixed it professionally and quickly. In the course of the repair he pointed out a couple of additional items that needed addressing and we agreed to get them sorted out. We appreciate someone being proactive if he or she is doing a repair job and catches something that needs attention.If we have any other plumbing issues we will call Rescue Rooter LA North and will request Randy.

Ray showed on time and was conscientious as well as courteous. He knew exactly what was wrong and fixed it quickly and efficiently. My 3 different issues were repaired and there was no mess. Very satisfied and would recommend Rescue Rooter LA North to anyone with plumbing problems.

Had a major problem with a kitchen drain. Richard came out with Ian and tried to clear the clog but couldnt. Their supervisor (Juan) came out and after researching the problem showed me that I had impacted mud in my line due to a hair-line fracture in the pipe. Juan offered me a quote that shocked me but after he got me off the ceiling, I realized that they were the best people for the job. Richard never left the job (which was extensive) and was always there to answer my questions and explain what they were doing.It was a pricey (IMO) solution but there was not other way to do the repair other than to re-pipe the house (not an option). They worked for two days and in the end, everything is better than it have ever been and I even got a 5 year warranty!I highly recommend Rescue Rooter and especially Richard for excellent customer service with a Can-Do attitude.Im hoping I wont be seeing them for a while but Ill certainly be telling everyone I know about this company and about Richard.Thank you Richard and Rescue Rooter.

Ray was very knowledgeable, clean work and on time

I’m absolutely satisfied with their service and professionalism. From the very first representative I talked to on the phone, to the other one who does the follow-up call and the technician, the team was perfectly proper and professional. Five stars.

Margarito is a rare thing, an honest man. He found some things done by a previous repairman, that were not up to code, so he had to do some additional work. His good work insures that I will use him and the company again. Thank you.

Worse service ever! This is simply a service that farms out plumbing jobs to local plumbers. They missed 2 appointments and didnt call or anything.

Hector did an outstanding job. He is not only competent but trustworthy - a combination hard to find in this day and age. When confronted with a uniquely challenging blockage, he had the humility to call in his boss, who provided us with several options, both temporary and long term, after which Hector went beyond the call of duty by sticking with it until the blockage was cleared. I will be recommending Rescue Rooter, in particular Hector and his boss Juan, to everyone in our home owners association.

I appreciated the immediate response I received from this company. The technician was very professional and knowledgeable about addressing and fixing my issues. I highly recommend ARS/ Rescue Rooter and would use them again.

Ray was a great tech. Timely and professional. Located the issue with my clogged kitchen sink and rooted out the issue which was far down. From the quick answer to their 24 hr emergency desk to the completion of the job it was handled with knowledge and skill. A+

Everyone was great. Professional and courteous. When problems arose they gave me options and followed through. I will definitely use ARS again.

Roy was very helpful, and courteous. Im thankful he was able to come on a late Sunday night and clear up my backed up commode and tub. Thank you

Ray is an amazing technician and we appreciated his prompt work! He was quick to unclog our sink and his cleanliness was an added bonus! Thanks so much, Ray! You really rescued us from this nightmare!

This company actually cares about providing their service instead of just grabbing money from you. They take their time and try to solve the problem. They are caring and I would 100% recommend them.

Good things come to those who are patient. Very professional, very knowledgeable, and handled all of my issues in one visit. Will totally call for Randy the next time. Ty

I had a plugged up kitchen sink which Moses was able to snake for me. He was prompt and courteous. Hopefully I wont have to call them again but if I had to I would have no qualms having Moses come to my rescue

Fast and efficient, they also recommend monthly routine that helps to prevent kitchen sink clog. They have their own carpet when working!

These guys are great. Showed up earlier than expected and gave a good deal. Would happily use them again.

Had a great experience with the team at Rescue Rooter. They worked hard, communicated well and often, and helped with a serious plumbing issue. I would definitely use them again !! All Pro!

Once again, ARS was great. They showed up on time. They were extremely communicative. They walked me through the the estimate, and pricing. They were efficient and cleaned up afterwards. I will use them again for sure!!!!