JMS Express Plumbing Santa Monica

I was a little suspicious by all 5 star reviews but called them nonetheless for a small job. Their answering service took my name and said the technician would contact me and that they would come the next day between 11-2. I never heard from the technician so the day of the appointment I called their answering service and she said they would come the following day between 1-3. I never heard another word from anyone. Obviously they are much better at managing their google reviews than they are actually plumbing.This is an update posted Fri Jan 8 @ 8:10 pm in response to the owners response to my original review.His response was absolutely untrue. I havent been targeting his business and I dont have several fake gmail accounts. I never spoke with anyone other than their call center and never received a quote. I generally dont review businesses unless I have a good experience and then will review them to help them. But in this case I think the public has a right to know what my one experience was like. Maybe everyone had an excellent experience with this business and my experience was an outlier. I cant comment on whether the work they perform is satisfactory or not but I can tell you the response to my original post was dishonest. I would now give them zero stars if that was possible.

Great company, great service, HIGHLY RECOMMEND. Our normal plumber couldnt come until tomorrow, and these guys came in an hour!

He provided quick and excellent service at a great cost. We will definitely use them going forward.

I needed a whole new drain pipe for a sink that probably hadn’t been updated since 1952 when my house was originally built. JMS was able to come diagnose the pieces that needed replacing, order the parts and come back out the next day. My plumber, Orlando, went above and beyond, clearing gunk build up in non replaced pieces. He also was super friendly, and allowed my dogs to be in the house during the work. It’s always nice when my dogs are able to watch ;)

Excellent 24/7 installers with a great sense of humor. He never misses his appointment. Clean and well organized. And they take the time to explain exactly what the problem is and what are the ways to solve it. In the past they have been there for me when I needed them the most and have always been honest and thorough. I would definitely recommend it. thank you

JMS installed a new water heater recently and I was very pleased with the service. Home office was prompt with a quote, communication was excellent, and most importantly, the work was done well, and on time. Highly recommended

We had an emergency and they were super responsive and helpful. Very pleased with their work and professionalism.

We had a steam leak in my house and scheduled an appointment. JMS plumbing responded quickly and did a fantastic job in mitigating the problem. Michelle was exceptionally helpful and I cant thank the team enough on how quickly they came and fixed the problem

Alex arrived when he promised he would. He estimated over the phone that it was a simple problem and he kept his word. He was friendly and his price for his service was very reasonable. I will be calling JMS again for any and all plumbing issues.

JMS sent Josh within a few hours to locate a leaky faucet.. He went above and beyond. We will use them again.

My garbage disposal wasnt working so I called and before coming out and charging, they said make sure its plugged in..... and it wasnt. life savers. thank you. lolol.