CastleWorks Home Services

Technician Andres Z did a great work today so as the company he worked with. He patiently waited for more than half an hour because I have to do a quick errand. He explained thoroughly the work to be done like what caused the water leak, how to prevent it from happening again in the future, packages offered by the company, tested our water ph levels and the health benefits of drinking alkaline water. He represented his company well by providing exceptional customer service. Finished the job within 3 hours. Customer representative Emmanuel and Vanessa also provided professional customer service. Highly recommend Andres Z and Castleworks Home Services Company.

Andres Z. was very thorough and informative. He came immediately and replaced my water heater very quickly which was a huge relief. He also suggested other options for our system to help it work better. Highly recommend!

Scott R was our technician to replace our water heater. He was able to come out the next morning after I called. He was very friendly & efficient. Would gladly use him again.

Andres Z did a great job today. Arrived early and got it all done, professionally and without any problems. I would recommend his services highly!

I cant say enough good things about Thomas & Castle works home services. When my water heater failed, they were incredibly fast and reliable in getting it replaced. Within no time, they had a new tankless water heater installed and running smoothly. Thomas expertise and efficiency truly saved me from what could have been a very stressful situation.Not only did he provide top-notch service, but he also ensured the work area was thoroughly cleaned afterward. It’s rare to find a company that combines speed, reliability, and attention to detail so well.Thank you for providing such exceptional service—I’m beyond satisfied with the results!

We were very pleased with the excellent service provided by Scott and Chris on the day they installed a brand new water heater at our home. They arrived on time, answered all of our questions, and professionally installed the new water heater. Then, to everyone’s surprise, the new water heater failed as soon as pressure was applied. Not to worry, even though Scott and Chris had worked diligently for several hours in the installation of the first water heater, they promptly secured a new water heater and installed a second heater at our home on the same day. BRAVO!!!

Andres Z. Was great to deal with. He gave me exact prices and options for repair prior to starting and then he was able to complete the job as promised. I definitely recommend him and his company.

Great service! We had a leak on the water heater tank and as soon as I called, Castle works sent us, in the same day, a person to fix the issue. Christian did a professional job and also it was respectful and pleasant person to talk to. Explain everything with details and answered all our questions. Thank you!

Water Heater Broke Saturday evening. I called Castle works spoke with a Rep. They Set me up with Thomas B. Sunday morning, Super Friendly & helpful. He gave me many price options and Set us up with a new Water Heater. Family is Happy I am happy just sharing my experience

CastleWorks just finished rejuvenating our water heater that is well beyond its useful life and needs to be replaced sooner or later. Elston Walker, while pointing out the need for replacement, did not put pressure on me - but rather cheerfully, efficiently and professionally fixed the immediate problem. They were the original installer of my existing water heater and they will be the company that replaces it - probably next summer. I can definitely recommend Elston Walker and CastleWorks Home Services got prompt service, excellent communications, professional and clean workmanship.

Castleworks answered my call on Christmas Day and had my water heater replaced the next morning. Scott R the technician was efficient, personable and communicative. I would recommend this company to others.

Technician Miguel Lopez did an awesome job flushing out my heater. Very professional friendly and informative providing this homeowner ways to perform some simple ways to keep the system running smoothly. Thank you Miguel you are an asset to this company.

Had the pleasure of having Salvador Vidales come over to help me with water heater issues. He’s friendly and knowledgeable in his trade and was able to resolve my water heater issues and more. He went above and beyond to make sure the job was done right and even explained why these issues happen and what to keep an eye out for. Kudos Salvador and thank you!

Andres Z. And Angel did an amazing job. They were very nice, knowledgeable and got the job done really fast. Would recommend them to anyone having a problem with their hot water tank, needing a new one and/or getting it installed.

I’d like to give a huge shoutout to Lee Frei for his outstanding job in replacing my water heater. He arrived on time, explained the process clearly, and worked diligently to ensure everything was installed properly. The entire replacement was completed in a timely manner, and I couldn’t be more satisfied with the result!

The technician was on time and professional, explained clearly what the issue with my water heater was and provided me replacement options. The replacement work was performed in a timely fashion, and the technician made sure my floors were protected and left my home and the work area clean.

We had a small water leak in our water heater. Mario arrived on time and was very pleasant. He gave me a lot of information and showed me many options of water heaters. Because my husband was out of town and I needed to pass along all the info, I couldn’t make the decision at that time. He was able to come back later that same evening to install a new water heater and did a great job! I had a question for him the next day and he immediately responded and answered my question. Thank you Mario

This is the second time Andres Z has come to our house to help us with water issues. The first time he had to replace a cracked and old water heater late at night and did a wonderful job. Today he came on short notice due to a faulty pressure regulator. As he was double checking everything, he noted that the high pressure in our system caused the water heater safety tank to malfunction as well and he replaced it. He was able to accommodate us on short notice and was very professional. Everything working normally if not better than before!

I must say, from Star at the office to Thomas the technician, best plumbing experience Ive ever had. We are selling our house, and the last thing we wanted to do was spend money on a new water heater. So as disappointing that was to hear that we needed a new water heater, Thomas helped take that disappointing feelings away. I would highly recommend CastleWorks.

Scott R was great! Replaced our water heater on same day and solved a big problem efficiently and expediently!

Same day water heater service. Scott R. came out, water was leaking all over, He determined that the water heater needed to be replaced (it was old) He made sure everything was turned off properly, he cleaned up the mess and replaced the water heater in a few hours. Great job! Everything was explained. Manuals left. Couldnt have asked for better service.

Had a Sunday hot water heater breakdown. Moises came out, located the problem, explained our options and after we decided, installed a new water heater and the extras perfectly and in a timely manner. Was able to overcome a couple unexpected issues and got everything right.

Awesome job replacing our leaking water heater. The technician, Scott R was very professional and informative. I definitely recommend using his services.

I’m dog sitting for a couple while they are out of town. I noticed the water was not hot, I let them know and they had someone here within 12 hours. Thomas was knowledgeable & professional. I wish they had repairmen like that in LA.

Our water heater suddenly started leaking and after scheduling an appointment, Andres Z. came and figured out what was wrong and fixed everything. He ended up replacing the gas box that heats our water. The company was prompt and scheduled us as soon as possible and so far, we have had an overall good experience with them!

My experience with CastleWorks was excellent. Our technician, Alan, arrived quickly for an emergency repair. The service provided was professional and prompt. Everything about the repair was throughly explained to us and easy to understand. Would definitely recommend and use for future service.

Andres Z. Did a wonderful job. He was clean, quick, and courteus. He explained every step and made sure I knew my options. I would highly recommend Andre’s for any further installations.

Scott r came and did a great job repairing our water heater. Would highly recommend!

Moises did a great job replacing the old water heater. He communicated all packages available for purchase well. His interactions were professional and clear.

Thomas did a great job explaining all my options and helping me understand what was going on with my water heater. Appreciate the good work and the helpful advice as to how to best care for it moving forward!

Alan was very kind, knowledgeable, and professional. He did an excellent job replacing the water heater for my house.

We are pretty happy with Gerardo’s work. He was honest, hardworking, and accommodating. Our experience working woth everyone in this company was very good, from the receptionist to the technician.

Very friendly scheduling on the phone, and Luis explaining the process, options, and more. He performed the work in a great manner. Highly recommend.

We had a great experience with Moises Chapa as he installed our new state of the art water heater .Very professional.Thank you.

We are absolutely thrilled with the meticulous, pristine, and outstanding workmanship performed by Miguel Lopez. In October 2024, we noticed a leak in our 20+ year old water heater and decided we should get a new one before it became an emergency situation.To our good fortune we came across CastleWorks Home Services. Within a few hours, Miguel Lopez met with us, analyzed our situation, provided us with a great quote, and began the job! And what a job it was! From removing and disposing of our old water heater to installing a new one, Miguel worked doggedly, meticulously, and with precision! In fact, he labored for more than five hours, working into the evening hours, to finish the job! From beginning to end, his workmanship was exceptional.A few weeks later, an inspector from the City of Chula Vista, stopped by to inspect our recently installed water heater and noted that the installation was exceedingly well done. Miguel is truly a masterful installer, an expert in his field, and thoughtful in his analysis.Moreover, we are also exceedingly glad that we purchased their Standard Install 50 gallon tall Bradford White residential eco water heater.We wholeheartedly and unequivocably recommend Miguel Lopez and CastleWorks for your water heater needs!

Andres Z. was a very professional installer who did the job very fast and done properly. He even went extra mile to get me additional discount for the water heater. Five stars and highly recommended. Thank you, Andres!

Andres Z did an awesome job on our new heater.Thank you.

Scott. R is very professional and nice. Just same day replacement of the old water heater . Highly recommend!

We were thrilled with Lee Patrick Frei’s work and professionalism. He promptly and quickly replaced our 13 year old water heater and pressure regulator. He was neat and thoroughly cleaned up the area when he was done and worked diligently getting the job done. We highly recommend CastleWorks and their service techs.

Andres Z did a great job fixing our water heater, performing maintenance and replaced our faulty regulator. And demonstrated how to perform annual maintenance. Very efficient and professional. Would definitely call again!

Andres Z. Was excellent!!! Got the job done efficient, clean, and honest. We appreciate his hard work staying late to get out jot water up and running! Thank you. Highly recommended!

Moises was great! Showed up on time and had a new water heater installed minutes later. Highly recommend

He explained what happened to my one year and 8 month old water heater .He did what was needed to do. Did it quickly and well.

CastleWorks provided excellent customer care and service, the Bradford White water heater is excellent, and Mario Lazo was exceptional in his removal and installation...overall, great work by all.

Andes was awesome, went beyond what we were expecting. His work was professional and will call if we need to follow up.

Showed up when promised. Were extremely knowledgeable, informative, polite and very fast with their work. I highly recommend them!

Scott R came and serviced our water heater. He came on time, worked hard, and solved the problem quickly. Highly recommend, thanks Scott!

Great response time and great service. If Lee Frei is the one dispatched to your call, your in great hands. Lee was excellent, professional, and helped us resolve our water heater replacement with an upgrade to tankless and filtered water that my whole household now enjoys. 100% recommend if you prioritize quality product and quality service.

I just worked with CastleWorks again and was beyond happy with the service. Our tech Thomas B was great to work with, he explained everything really well and was fast and efficient. Will definitely recommend and work with them again.

This company was very professional. I discovered that my water heater was leaking @ 4 pm on a Tuesday afternoon. I called them, they were over by 5 pm and replaced my 13 year old water heater and added all the current requirements to be in compliance. They finished the job by 9 pm. Extremely happy and Brian Ramos did an excellent job with the installation.

Andres Z. did an amazing job installing my new water heater. He was on time, worked fast, informed me about what he was doing, did a clean job running the pipes, and cleaned up everything after he finished. And he’s a super nice guy, too!! Highly recommend!

From the Uh oh! moment to the job being done, Luis and his teammate Sargez did a great job. They were available, on time, open, helpful and otherwise did a great job on a very hot day with a very dead water heater (hello 1991!). Im very thankful for them, and they should be your first call.

Scott R. replaced our 17 yr old heater. Replaced same day..good service & job well done.

Replaced water heater, called over 10 places and he was the only one to respond. Very happy with the work Julian did, he showed up on time on a Sunday but due to fungus he was not able to finish. He followed up and finished the job. Very professional.

Andres Z was excellent at his job! Job was done quickly but efficiently. Provided us with clear information on how to use it. I highly recommend him!

Very good service. Andres Z did the installation. Gave a lot of good information that was very helpful

Elton was friendly and did a great job! We appreciate CastleWorks sending him out so quickly!

Lee did an amazing job! He’s very professional and knows what he’s doing. Would highly recommend him.

Water heater replaced in rental. Was not there but renter said all went well. Thank you for quick service.

Mr. Valencia is experienced in his job. He was punctual, polite & knowledgeable.

Thank you for taking care of this for us. Very friendly and helpful on explaining the in and out of our new water heater.

Our technician was James S. and he was excellent. He was knowledgeable, professional, and very friendly. He worked hard to replace our water heater on a timely manner. I would recommend him to anyone who needs work done to their water heaters.

Scott R did a great job replacing our water heater. We saw the noticed the problem in the morning and everything was fixed on the same day very quickly and professionally. Definitely recommend!

We had a great experience with the Technician that came out. Scott R was very informative and he pointed out a few things that could have contributed to our water heater giving out. The information he provided allowed us and our landlord to make an informed decision on what to do next. Once it was decided that the best option would be to replace the entirety of the unit he explained the process to both my husband and I and answered any questions we had. We are very satisfied with the overall experience.

Andres Z he started my premium package of our new water heater. He explained how to use it and was very helpful.

Moises and team provided a great customer experience, quick, competitive, on time service. Replaced electronics to get our system up and running same day. Thanks Moises your detail, professional demeanor and attitude were refreshing highlight in the service industry.

AWHP sent someone to my home the next day, which was the 4th of July! My water heater was leaking, and Lee arrived right on time to my home and diagnosed the problem. Lee diagnosed my water heater, and proved to me that it was indeed the water heater, and not any other leak causing the problem. He gave me many scenarios of replacements to choose from, and there was one to fit my budget at the time. Lee had a replacement water heater on his truck, and took care of me the same day, at the same appointment. I was so thankful to him and AWHP that they were able to do this for me on a the 4th of July. Lee had to do several adjustments to make my new water heater fit and work. He installed it perfectly, and cleaned up after himself as well. He did a great job, and I am so glad that I had their phone number to call! Thank you!

Lee was prompt and professional, did a great job explaining all of the options for hot water heater replacement and from start to finish took about 2 hrs.

Great service!! Thomas was great, very professional, puntual and very knowledgeable. Upon arrival explained the process, completed assessment of the situation and provided option in a clear and simple manner. He answered all my questions. The replaced my water heater in about 2hrs and once done, left everything clean, as if they was never a problem. Definitely a one stop shop. Would definitely recommend. Thank you Thomas!!!

Scott R did a great job fixing our water heater in a timely manner!

Andres Z incredible. I thought I was going to have to mortgage the house. He fixed our 11 year old water heater in record time. We expect it to last another 11 years. Thanks

Andres Z. did a great job installing our new water heater. Excellent work and very fast!

Purchased a water heater a year ago or two from this company definitely not the cheapest but I thought hey, I should get what I’m paying for and if I’m paying a hefty price, I should get the best service for some reason the inspector did pass the water heater at that time, but has returned to our home now that we’re doing some additional plumbing and let us know that the water heater was out of compliance because it is missing an emergency shut off valve. I called the company since the water heater comes with a five year warranty, expecting for them to return and do the full job completely right as it is something that is necessary and important for the safety. Apparently the company said that they could send someone out but it would not be something included and that it would be an additional cost at this time since the inspection at the time of installation was passed, though they know and agree that an emergency shut off is important and again it’s just disheartening that a company does not value the safety of their clients and trying to make things right it looks like here. The more important thing is making a profit and charging additional cost though they knew this was a necessary part of the installation. Therefore, I am sharing this unfortunate negative review and asking you to look for your water heater needs elsewhere as I am going to recommend that to my friends and family .

I had a great experience with castle works. My technician was Andres Z and it was a great experience. He was on time, professional, and had great customer service. Fixed my t&p line. Everything worked out highly recommend to anyone looking for a new water heater or service.

Andres Z. came out for maintenance on our tankless water heater. One day after calling he was here, so the quick response was very nice. Andres was here at the time he said he would be and was done in less than 45 minutes. Everything went very smoothly and we were happy with the service. We would use them again.

Scott and Chris are extremely polite,informative and solved our problems. Would highly recommend and continue using!

Gerardo was great, went out of his way to help us & everything done quickly and below the initial estimate! Thank you!

The service was very good and a new water heater was installed quickly even though it was a Sunday. There was no extra charge for weekend work. The guys communicated easily enough for us to understand the problem clearly (not too technical). Salvador was very good, courteous and cleaned up well. He also worked very quickly removing the old water heater and replacing the new one.

Everything was so professional. job was completed in great time. Everything was absolutely perfect. Couldn’t have been better!!

Chris was very punctual, friendly, and efficient. I strongly recommend this company.

Excellent service and handiwork! James came promptly and efficiently fixed my water heater for an affordable price! Would definitely recommend their service again in the future if need be!

Stephanie and Andres are the dynamo duo. They both were knowledgeable and professional. Andres was fantastic during installation. He explained to me what he was doing and answered my many questions. Stephanie came back after working with a different client to finish the financing paperwork with me. She was thoughtful and informative in her presentation of the options so that I can make an informed decision. Great experience. Thank you!

Customer service is excellent. Prompt scheduling of appointment Was excellent. Technicians who came out to the house explained Problem thoroughly And provided options. Richard the Installation technician Was very thorough and very pleasant.We now have a new 75 gallon water heater Replacing the 10 year old Previous model. ExtremeIy happy with my experience.

We lucky to have technician GERARDO OROZCO came on Saturday afternoon that is the same day we reported the leaking water heater which is running 18yrs already. We get a good deal package to replace a new one. GERARDO and his colleague took out the old tank first, kept cooling water on so that we can continue to use water but no risk! On Sunday morning GERARDO did a very great job on installation and everything by himself. His is an excellent expert, we are satisfied and appreciated his service. Also the company, respond quickly. Good service!

We had a great experience with our water heater install. Austin was very clear and calm and pro. He did an excellent job with both our water heater install, but also with a couple other updates to our system.We can easily recommend this service.

Alen did a great job; he is polite and attentive.thank you

The installation of the new water heater was gone very professionally. I am very happy with a job well done.

He is knowledgeable in what he does and explained in in details what are our options. He is courteous.

Andres Z. Top notch troubleshooting! Clean, professional and honest. Thank you Castleworks for fast Fourth of July service!

Thanks to Andres Z for the Great work!

Miguel Lopez was the best technician Ive ever had for a service call to my home. Getting scheduled was a breeze, Miguel treated the work as if he was doing repairs in his own house. Went above and beyond to ensure the safety of our water heater repair and remediated some dangerous issues left by the original installation. And he was working with speed and technical expertise as well. He was upfront and fair with pricing estimates too, there were no surprises. We are really glad we called CastleWorks and cant recommend them and Miguel more highly.

Scott R. was fantastic. A truly intelligent, helpful gentleman with expertise galore ! TY !

I had a major water leak with my water heater. I called late on Tuesday night to schedule an appointment for a repair or replacement. The phone service was able to make an appointment for the next day which was amazing. The installer who arrived at 8am was Manuel who checked the existing water heater and determined the leak was unable to be fix. He gave me several options for a new water heater one included a feature that will help speed up my water heating to the second floor of my house which at times could take five minutes or more of wasting water to wait for it to get hot. I must say Manuel did an amazing job. He was very clean, explained everything in detail and the install was absolutely perfect. I’m a very picky person and he went above and beyond to make everything look very nice to the eye. Once done, the payment process was easy and now the upstairs bathrooms hot water is almost instant. I highly recommend this company and especially Manuel!! Thank you for the great service which unfortunately is lacking these days.

Scott R did a wonderful job in fixing the issues on our water heater. Very professional and efficient.

Andres Z replaced our water heater and did a top-notch job. He is highly skilled, knowledgeable, and passionate about his work. His communication with clients was simply excellent. Highly recommend!

Andres was terrific. He explained every single detail of my water heater issue and was able to fix the problem. Recommend Castleworks highly.

Showed up shortly after our old water heater failed and replaced with an awesome new unit at a reasonable price. Very friendly and very knowledgeable. Very efficient and complete. I highly recommend.

Didn’t have them work on my place but I was driving on the freeway and they were tailgating pretty hard behind me and when they had enough of my supposed slow driving they switched to the next lane sped off and switched back into my lane. Shouldn’t be driving like that in a company car it gives a bad rep.

We had a water heater that was leaking from the bottom, and we knew we had to replace it. The work started off fine, but because of an error that was made at the beginning of the job, they had to start all over again and took up my entire day. I had to cancel my afternoon plans. Even my neighbors came by to tell me they never saw a water heater replacement take this long. I had it drained before they came, but they ended up wasting a lot of expensive clean water when they had to redo the process.The worker did what he can to make it right, but I would have appreciated a call from the owner/supervisor. For the price we paid which we felt was on the expensive side, I don’t know if we’d use them again.

Lee and his associate were very professional, knowledgeable, friendly and personable. No pressure on selecting the highest priced service. Did an excellent installation job. Lee recommended and contacted a great and well organized mitigation company, Expess Dry due to excessive water leak damage of an old water heater.

Andres Z. Did a fantastic job. Same day service. I just worked from home and had hot water back by end of day. 10am to 3:40pm.

I can highly recommend Thomas Bright of Castle Works. He did a fantastic job repairing and doing the maintenance on my tankless water heater. He let me know before he was coming out, when he was on his way. He gave me a quote and stuck to it. He completed the job in less than two hours. it looks like a brand new water heater right now. I am so happy.

Very efficient repair business: on time, very communicative re: repair job & details. Lee was excellent, knowledgeable, wanted to give exactly the service needed to control cost, and followed thru on necessary business paperwork over the smart phone. The invoice was sent to my email.My rental unit in Spring Valley, CA needed the water heater replaced. It had stopped working for 2 days. I needed same day service.Affordable Water Heaters was perfect. Lee arrived about 1:30 p.m., diagnosed the problem, communicated the options, sent the necessary paperwork to authorize the job, & got to work. His helper Miguel was ill & had to leave. Lee finished the job alone. It was completed a little after 5 p.m.The bill was paid over the phone.It was the best service job Ive ever experienced w/out having to leave home!! Wonderful! Thank you!

We had our Heater and AC replaced over the weekend. I was put in contact with Avo, who i must admit has the best costumer service skills i’ve seen in a very long time! Very friendly, quick at responding, worked around our schedule and answered all the questions we had. Never complained or seemed annoyed. He also gave us couple of good quotes and options. His friendliness and patience were a big part of why we decided to go with his quote over some others we received.The installers were also on time, came and did their work quickly and professionally. Everything looks nice and neat. Unfortunately i wasn’t at home while they were here so all i can say is that everything looks nice and works great! We are very happy and will go with them again if anything happens!

Scott R. Is one of your best employees. Very respectful, and answered all our questions. He is very knowledgeable about his work. Your Company is lucky to have him. Hope your employees are like Scott R.Thank you and have a blessed Holiday.🙏

Thank you Mr. ANDRES Z. You did qn amazing Job. And the installation was very quick and very clean.

My family had just returned from a trip to Thailand, and after a 30-hour door-to-door journey, they were looking forward to a hot shower. That is not the time to learn that your water heater has died! I called Castle Works, and Derek responded. He is an outstanding tech and very professional. He explained what had happened to the water heater, and I was so impressed I asked if he had a new heater in his truck. A short time later, we had tons of hot water. Great experience start to finish!

Our hot water heater completely died on us two days before Thanksgiving. By the end of the day we had a brand new unit installed. I was totally shocked. I’m a licensed mechanical engineer and I know a lot about plumbing. Dereck was responsible, professional, and didn’t miss a beat on every single step he took. It’s really nice to see a professional come in and do a job that would’ve taken me four times as long and I would not I’ve done it as well. I’m still a little bit shocked how well this company took care of us yesterday.

Scott was great! Performed the repair work quickly with high quality. He also answered all my questions and explained a condition with valves in the house contributing to the problem with the water heater today.

My water heater started leaking on a Sunday. I called and got right through to a human being who set up an appointment for someone to come out the next day. Elston was very informative and gave me tips on extending the life of my new heater, for example that soft water hastens their demise and the anode rod should be changed every three years. If I’d shopped around, I might have found a less expensive heater, but I’m pleased with the prompt and professional service I received.

Great service from Lee

Luis & his assistant were very helpful and reassuring about my water heater leak problem. They removed the heater and Luis re-ran the cold water line so I’d have water while waiting for the floor of the water heater closet to be rebuilt by a Restoration company. I’m comforted knowing this job is in good hands!

Scott was great! After he explained the various options, the pros and cons, and the costs, I was happy with the water heater I purchased. Scott worked quickly, cleanly, and safely. He even helped me get DWP out to address an issue with the main water line to the house, rather than risk breaking anything. Then, after noticing a leaking valve on an outdoor plumbing line, he fixed that, too! He did excellent work at my house.

Andres Z. Did a wonderful job with the repair of my water heater. he is very knowledgeable, kind and very helpful. he explained very well the issue and layouts an options to fix it. Definitely I will hire him again if ever something happened to my heater.. I highly recommend Andres . Thank you Andres..

Jonnie was very professional, knowledgeable, and charming personality. He replaced our 22 year old water heater, and updated code standards. Everything was explained in detail. We are very thankful for his expertise services.Keep up the good and ethical work!

Our old water heater failed right on New Year’s Day. CastleWorks was out the next day with two technicians — Larry (the seasoned expert) and Austin (the technician/installer/engineer). This tag team was perfect. Got a new state-of-the-art heater installed with all the bells and whistles, up to code and ready to go in three hours. Clean, conscientious and professional service. Highly recommend — especially Austin who is a polite young gentlemen and a wizard at these things. They also took the time to show me everything I needed to know about the heater and everything related to all the gas and water elements in my house. Tremendous service.

Scott R a very good job putting together my water filter and water heater you need more guys like this

Andras was courteous, efficient and very clean. He explained everything in detail and answered all my questions knowledgeably. Castle is top notch professional service. My new go water heater comes with a 10 year warranty. Awesome work!!!

Julian was right on time, very courteous and communicative. He kept us informed of what he was doing the whole time. He was able to fix the problem a technician from another company was unable to fix yesterday. Their rates are very affordable too. I was very pleased with their service.

Luis was great. Very knowledgeable and made information easy to understand. Smooth process all around. Would recommend.

I was taken advantage of by Scott Russon of Castleworks. I have a two year old water heater with a warranty & the electronic igniter went out. He charged me for repairs that had nothing to do with the issue. He did unnecessary work and claimed he replaced valves that were not replaced. I was told a supervisor would call me and I have not heard from anyone. I ended up paying $727 when all I had to do was reignite the electronic igniter. Stay away from Scott Russon, he has no professionalism, no integrity and will scam you!!

Christian is a great technician. He was professional, courteous, and respectful. He even moved obstructions out of his way and back in place. The installation was very clean….

We love this service !I called to Temperature Control to do the repair of my Carrier high efficiency furnace.Temperature Control tech detected the circuit board and the blower motor failure.In a very short time all necessary parts were received and appointment for repair was scheduled.Tech Hugo called 30 min before arrival, came on time, he did covered the floor before started, he finished all the repair and cleaned up after the work.He checked heater and checked a/c to make sure that the system works properly after the repair andpatiently explained how to set the thermostat for comfort temperature and energy saving.Hugo was very friendly, efficient, timely, and professional .We would continue to use Temperature Control company services again and would highly recommend it to everyone.Thanks to all crew fromTemperature Controland personally to Hugo!5 STARS +

Awesome service from Mario! He was prompt, courteous and knew what was very astute in his troubleshooting. I would highly recommend Mario and his company. 👍

Dereck came on a Sunday to take care of our water heater problem. He was able to resolve the issues in a timely manner. He was very courteous and professional and listened to our concerns. Highly recommend!

Miguel initially quoted me $6,337.00 for a standard water heater tank replacement as well as a temporary setup while the wall damage was being fixed. After I said I was going somewhere else, they decided to drop their quote all the way down to $2,700. They came on time and completed the work like they were supposed to. This was 2 days ago. As soon as Miguel was done, he called my phone four times within 20 minutes to let me know he was done... While I was working. I called back and asked for that not to happen and said that I would call him when Im available. I called him back an hour and a half later and got no response. My insurance adjuster tried to reach out to him multiple times in order to get the report with no response. Today I got a call from Dallas, who felt the need to continuously interrupt me while I was trying to explain why I havent made payment yet. I said once I received the report, that weve been trying to get for days, then I will make payment. He called me 14 times after that within 10 minutes. I called the company office to complain about harassment and the female that answered the phone started cutting me off as well. It sounded like she already knew what the story was, so Im assuming Dallas was right there with her and filled her in. She then called me back and left a voicemail saying she was going to put a lien on my property for not making a payment since I said that I was going to make a cslb complaint for harassment. After trying to speak with the manager, I found out Dallas called my personal work number... Which I did not provide any information about my job, and proceeded to harass one of my associates in an attempt to speak with someone in charge of me. I DO NOT RECOMMEND!! Steer clear of this place. I received four other quotes who were all in the range of $2,000. This place is absolute trash. Their name used to apparently be AWHAP. Looking at those reviews, Im guessing they changed their name under new ownership because of all the bad reviews.

Scott did a fantastic job installing a new tankless water heater. Their pricing is very competitive and they offer free 3 year maintenance. Highly recommended.

We had Andres and Stephanie today for water heating tank replacement. They are so professional with installation and explaining all the pricing options for us. Andres is so nice and finished the whole job by himself! We accepted all their professional opinions and had the tank replaced. It is running and got complimentary flushing for this tank.

Andres Z was amazing. Did a fantastic job replacing my water heater and water pressure regulator. Nice guy, very professional, little expensive.

I called in the morning, and Miguel, the tech, was out at my home early afternoon making the needed repairs. I had actually called two other plumbers, one of whom was not able to do repairs on the model of water heater I have. I cannot recommend this company enough. Miguel is a real asset.

The service resulted in the total replacement of my water heater.Your technician was knowledgeable, respectful and did an excellent job He wore shoe coverings and was careful to clean up after the work was doneI was not happy to learn that my water heater could not be repaired but had to be replaced. I shall recommend Castle to any of my neighbors

My water heater leaks and needed urgent replacement. Found castle works home services and i was so glad i did. I originally made an appointment with home depot but the technician contacted by the home depot showed up and just walked out without even saying anything.Called castle work the morning they came in and replace my water heater in that afternoon. Dereck the technician did an outstanding job removed the old one and installed the new one (all parts and labor provided by them ) he explained all my options. Pricing is good.. overall was really great. I would recommend them to anybody..

Replaced our water heater within a few hour of our first phone call! Professional service and arrived on time and installed the new water heater with no issues. Highly recommend.

Luis Valencia ,installed my new water heater after replacing the one I had for 23 years. Luis Was very informative and explained every step of the insulation, he did a great job and I would definitely use him again in the future.Great job Luis.Best regards Ted

We got our replacement water heater for Affordable Water Heaters and Plumbing (awhap.com). The installation and service has been exceptional. We had two service calls and they guys were on time, fixed the problem in a timely manner the repair costs were covered under warranty.I had Mike C. come out today. He quickly diagnosed the problem, made the repairs and informed me the expense were covered under warranty. He was professional, knowledgeable and courteous! I would highly recommend Affordable Water Heaters and Plumbing!Thank you!

Mario was top notch! He explained everything to me in great detail, answered all of my questions and the work was done quickly and professionally. Thank u Mario!

Andres z did an awesome job I highly recommend them quick and clean job

Ive been very pleased with Temperature Controls installation and service. The office is very responsive to my inquiries, flexible with scheduling appointments, and the servicemen they send are always very professional, knowledgeable, friendly, and efficient. We had our first yearly maintenance checkup this week with Hugo and he was all of the above. He explained what he was checking for and the work he was going to do. He also checked the filter and recommended when to change it, as well as when to schedule our next checkup. We talked to five different HVAC companies before choosingTemperature Control and we couldnt be more satisfied. Thanks, Larry Cedar

I’m so appreciative of Nam, who not only replaced our water heater, but upgraded the gas fittings, added a leakage tray, upgraded the earthquake fittings - and got it done in time for me to take a hot shower and head to the airport. It was awesome to see this professional at work. Nicely done.

The Technician was pleasant and conversational. He explained things in detail making sure I was fully aware and able to make informed decisions. The process is just starting. He ordered parts while in front of the unit so he could confirm any information. I think he did an excellent job, great customer service.What’s more, he was at my home (non-emergency) in maybe 1/2 hour from my initial call to the dispatcher.Note, the dispatcher was very professional and a good listener as well.

Thomas did an amazing job!! In addition to all the other work, he actually found a leak at the water meter on the city side. LADWP will fix that leak and this will save us a ton.

Andres Z was excellent. He was professional, knowledgeable and explained everything really well. We were very pleased with the process and know that our new water heater will last for a very long time!Thank you Andres and CastleWorks Home Services.

Scott R., was Excellent and very professional he installed a new water heater in a timely manner. I highly recommend him.R. Cooper

Very professional and knowledgeable. My hone needed a descaling for my tankless water heater. New home so wanted it done right since I know nothing about plumbing and now I feel like I can do it myself from the knowledge I gained. I will definitely use this company for any bigger needs my home will need in the future whether thats HVAC, electrical, drainage, or plumbing Castle works will be my first call.

Patrick did a great job cleaning and flushing my tankless water heater. It no longer makes the noise it did and works brand new. Very awesome employee and would definitely recommend.

We are grateful for Luis Valencia’s outstanding service, he answered all of our questions and taught us everything we needed to know about our new water heater. He was extremely professional and helpful.

11 year old water heater stopped working. Called them and they sent someone first thing in the morning. Had a new water heater installed in just a few hours. Scott was polite and informed. I will add a fifth star if I pass the permit inspection.

Andres Z. Explained the job and my options. Very knowledgeable and experienced. Did the job in less than 45 minites. New system installed and working. I would highly recommend him and his company to all my friends.

Daniel K came on time for my busted water heater. Explained all my options, got my approved choice before started. Neat & fluent, such a fun to watch how a true pro at work! Patiently demo and went through all operation steps at finish as well. I won’t be shy to give DK a six star if allowed!

Andres Z did an excellent job, was thorough and explained things to me with detail.

Great service and super fast. Thomas arrived on time and was very knowledgeable. Worked with me to make the best option for my home.

Excellent! Our water heater from 2011 was spraying out water pretty bad and Miguel was sent out within about 30 minutes. He was able to install a new one today! He was very knowledgeable answering my questions and explaining everything I needed to know about the new one! Thank You!!

Andres Z. Did a great job. Thank you!

Our service representative, Scott R. Showed up on time, clearly explained what was wrong with our water heater and gave us solutions. Overall a good experience.

Our water heater died after years of faithful service. We called castle works and they had somebody out here immediately. Manuel Bermudez took excellent care of us. Very professional, its good to see someone who cares about his craft and communicates so well with customers. Thank you so much.

Had our old gas water heater replaced by Daniel in San Diego. Daniel was knowledgeable and professional. He has great customer service and left the area clean.

Daniel is energetic, fast, and friendly. Patient in explaining things. We’re satisfied with his job.

Had a great experience with Andres Z, showed up promptly, walked us through potential solutions and quickly handled the repair!

Excellent service and installation by Miguel from Castle Works. Great price and value for the money.

Alan did a wonderful job and also gave us some helpful instructions to prolong the life of our water heater. Big thumbs up 👍

Was very happy, and satisfied with Castleworks. Mario was on time, and explained the procedure, and price. Moises Chapa did the installation he is very efficient, and extremely Professional as Mario. It was a very good and trusting experience starting from my phone call, everyone was so very polite, and attentive. This was a great choice. Carmen T. Gardea

FRAUD! Why does Google not allow me to give 0 stars or a -ve rating? I would honestly give them -5 stars.My water started getting lukewarm so I called the number on the sticker slapped on the water heater. The 1st service call was on time but the technician (Im not going to name and shame him) jumped to the conclusion that the water heater needed to be replaced in about 2 minutes after arrival. Granted it was a 10+ year old heater, so I thought he was probably right. He then quoted me $4200 for a premium package for install. I asked for a basic one, and price came down to $2400. In a few minutes after talking to someone on the phone, the price came down to $2000 if I could wait until the next morning. I called a few other places in the meantime and got quotes in the range for $1500 - $1800. After making another call, we agreed to a $1700 price for next morning install. I was asked to put down 10% so I would be booked in the 1st slot from 8-10. I gladly did so, which is when things started going south.Next morning, the guys showed up after 11 because the dispatcher had me booked for 11-1, not 8-10. They went about their job as they normally would and ~3 hours later they were done. I was told I should have hot water in ~1 hour or so. 2 hours later, no hot water. So I called again and the guys showed up to do more testing.In their testing they found that everything was fine with the new installed heater but it was an electrical failure coming in from the box. This is what upset me. Had the 1st guy done thorough testing before jumping right to selling me a $1700 solution, I would have been so much better served. Instead, the next day I had to find an electrician to come in and take a look and fix the problem for me. Eventually I had to pay the electrician $600 to fix the real problem and got fooled in to replacing a water heater that I probably did not need right away. Yes, it was past due for replacement, but that was not the real problem.Horrible experience and Im also going to register a complaint against them with the Better Business Bureau.

My dad called and scheduled an inspection for his water heater and the person was late and then quoted my dad $3200 to install a new water heater and come to find out that the hose was loose. This company was trying to rip off my dad who is elderly. Luckily, we found a trustworthy handyman and he was honest and was able to fix it for under $150. Call them if you want to be ripped off.

Lee showed up on time this morning after our call late yesterday that our water heater died. He was well prepared and ran through the tankless and replacement tank options. He brought both items on the truck. We opted for a replacement tank and the work was finished this afternoon. It’s a very professional job. His accompanying trainee Derek was also professional and was a capable assistant.

I had a water leaking from the water heater. Two technicians arrived the next day. They checked out right away that the water heater was over 12 years old and needed to be replaced. The service was thorough and swift. The quote was reasonable with detailed explanation of new requirements by California regulation. I’m pleased with the work performed as well as walking through the operating procedures of the new water heater.

Daniel arrived within 30 minutes of calling. He assessed, gave an estimate, then replaced my hot water heater on the spot. He was professional, knowledgable, and wonderful to work with. I highly recommend him. We are so relieved to have our hot water heater working again.

Lee was very helpful taken time to explain the details of the installation and he is quite knowledgeable and professional. I would recommend him.

Temperature Control is awesome. They are clean, professional and very communicative. I started a maintenance contract with them after they came out on a Saturday in a heat wave to fix my broken A/C. The owner followed up by phone to make sure I was happy with the repair.The maintenance contract is great. These people are very professional and trustworthy, which is necessary when dealing with something I know nothing about. I absolutely recommend them.

Taken advantage of .I want to share a quick review. I called Affordable Water Heater and plumbing because their sticker was on my water heater. It was a Sunday Morning. They said they would be there before 2 pm and didnt show up until 5 pm. They quoted me 3200 dollars for a water heater. I didnt know what they ran for , It was 530 on a Sunday and we didnt have hot water so I agreed on the price figuring they would be competitive. with other companies. It wasnt until Monday that I had 2 separate plumbers tell me that they were excessively high I they could have done the job for less than 2000.00. I called and asked for a detailed bill and they send me this....Regarding the installation of your water heater, our company’s policy provides a “lump sum” quote to our customers. We do not charge by a material and hourly rate.The following information is provided to you as a customer service and was used to determine your “lump sum” quote and invoice, which is derived from our standard price sheet.Install/Repair:Bradford White 50-gallon water heater $1,349.00 (Includes tank, installation of tank & disposal/ recycle of old tank)Code Requirements/Other: Earthquake fire block/wood ledger Gas flex line Gas shut off valve Water flex lines T&P union T&P relief line Secure venting $1,955.00Drain pan Ground clamps/bonding wire Pipe insulation Sediment trap/drip leg Reinstall earthquake bracing 10-year limited manufacturer’s warrantyI called and and talked to Joe in customer service to see if they could reduce the amount of bill and he told me there was nothing they could do because I signed the contract before work began so that is the price.This seems to be a common thread through out the reviews of the company . It is unfortunate that it times of crisis a company uses it to take advantage of people.I also reached out to Preston Stuckey via email and got 0 response.

Service date: 8/22/2020If you live in the Sunland-Tujunga area, please DO NOT HIRE Affordable Water Heaters and Plumbing unless you are able to get a second opinion.They would only give pricing for the service visit fee of $99.I should have paid the $99 to Julian, the technician, and sent him on his way after his astronomical quote for the job. I would have then hired a different plumber to perform all the water heater repairs, and WOULD STILL SAVE hundreds of dollars.Julian, was called to repair the pilot light on a Saturday.He replaced the pilot light assembly for $349 (kit costs about $29).He replaced the Temp/pressure valve for $149 (valve costs about $17 at home depot)He replaced the Temp/Pressure pipe for $120 or $30/foot ($4/ foot at home depot)Please take my review with a grain of salt. Im sure there are many satisfied customers where money is not an issue.Julian spent 30 minutes repairing the water heater and initially tried to charge me $717 for his visit and the three jobs.Finally, Julian was able to call dispatch services after I asked for an itemized breakdown. He said he COULD NOT give me a price break down.But then, he reduced the price to $500. I joked and thanked him for giving my husband the veterans discount.Unbelievable.When I showed my new plumber the bill, he was stunned. He said a job like that should cost closer to $149-$200.Lesson learned!

He was polite and friendly and informative and helpful and fixed our problem and thank you all happy holidays

Luis was amazing! Friendly and professional, and didn’t mind the dog interruptions! Thank you sooo much for your professionalism and most importantly, your same day fix! Glad we got our hot water back!

Scott did a great job, showed up on time, finished the installation of a 75 gal. Bradford White water heater on time. Was explicit with his answers to questions and all done with a pleasant personality.MDD

We had great experience with Mario LAZO would definitely recommend him and castleworks home service thank you Mario and castleworks for your amazing and kind services

Truly fast and super professional work by Scott Russon! My water Heater was leaking and in less then 24hours he completely updated the system to safety standards and to code.Peace of mind is priceless! Thank you Castleworks and Sott!

Scott was helpful, efficient, and flexible with our needs. We’d recommend them to anyone who needs help with your tankless water heater.

Everyone at temperature control has been wonderful. It should be noted that I met with 7 other companies and they BY FAR seemed the best. They installed a new HVAC unit and we’ve been delighted with their service. We had one issue early on and they resolved it promptly. David, the owner personally spoke to us about all of the details when we were choosing a unit. He was upfront about cost, details, instal time and everything. Highly recommended.

Alan Rendon at CastleWork home services came both times to my house. He was there after I called the fire department because smoke was pouring out of my hot water heater closet and water was leaking out of the pipe above, and also to replace the hot water heater. It was like I called a family member or friend to help me out. He was very friendly, kind and professional answering all my questions. On the first day, two gentlemen arrived and I wish I remembered the other man’s name so that I could give him kudos as well. Just great guys. I always appreciate when I call on the phone and treated with kindness and respect. That was always the case with your company as well. Thank you very much for a great experience! I would definitely refer anyone to your company.

Fantastic experience from start to finish with our new AC installation. The team was very knowledgable, friendly, professional, and best of all, their pricing was far better than other quotes we got for even better equipment! Highly recommend this business for their services.

I jus had my tankless water heater descaling service done by Castleworks. The technician Jack did an excellent job. He was efficient and well manned. I’m very pleased with his quality work.

I was told it would cost $499 to service my tankless water heater. when I asked to do the service, the tech said it will be $1000 plus because they have to install mandatory pressure relief valve. this is deceptive advertising. the ad even says they will replace relief valve for the price of $499. Bad experience. never have luck with plumbers

This in theory is a great company. Team is great, work is great, but they keep changing their name, never answer any phone calls, cant find them to fix something they worked on...so sadly a one star. Who in their right mind wants to call a company for service and discover they continue to change their name and cannot communicate with them. Surprise...our time is just as valuable. Sadly, I have to find a reliable company that cares about their customers.

I contacted AWHAP customer service on a holiday and a technician arrived to look at the water heater in less than an hour. The technician, Christian, was able to diagnosethe problem and explained what the repair would require. He was very knowledgeableand professional, and the water heater is in working order again. The customer service provided by AWHAP and Christian was excellent!

The tech was awesome, very friendly and explained everything. He wasn’t pushy at all and I highly recommend him.

Scott did a very professional and nice work on installing a new water heater and expansion tank. The service was done the same day I called. Thank you very much!

Absolutely wonderful! Andres was so patient and amazing. We had a hot water heater replaced and Andres and his partner did an amazing job in a very difficult space.

Scott R, came and fixed our water heater. He is a trust worthy and fabulous repair person. All the best to him.Happy

Moises did amazing work. He was especially knowledgeable and walked a worried homeowner through an otherwise very stressful situation.He was in and out and left the area in better condition! Amazing 👏

Andres Z did a great job, very hard worker. Would recommend 👍🏽

Andrea did an absolutely amazing job!!! He is professional, meticulous, knowledgeable and did outstanding work on my water heater. I highly recommend him to do any work with this company.

I am so grateful to the other reviewers for sharing their experiences. Mine was more or less the same, but I managed to check reviews while waiting for the technician and contacted a plumber we know and trust. We discovered the leak early in the morning and had called the number on the sticker which was Affordable Water Heaters & Plumbing. The technician they sent was very nice but the price he quoted me was almost exactly twice what it should have been according to our plumber. They wanted $2400. to replace a 50-gallon water heater (replacement was definitely warranted) and when we refused the quote the tech called a man at headquarters who berated me, explaining that they have to charge more because they are a big organization (?). He finally offered to do it for 1400. but we did not feel good about that and decided to go with the people we know. Thank you, Yelp reviewers!

Water heater replacement. Service was within hours of my call, on time, explained everything and executed faster than estimated. Will use again after poor experience with local plumbers.

Water Heater decided to die on a Sunday afternoon. Called in in without much hope of it being repaired the same day. Surprise- Castleworks sent over Lee and he went to work immediately. Very professional, very personable, and throughly explained all of my options. Job well done! Happy customer- happy family to have hot water! Recommend you call them when in need. Returning customer for sure!

Scott R. Arrived right at scheduled time, estimated the job and started immediately. New water heater installed on time and as estimated. Well done.

Scott R was very professional and knowledgeable, giving me the various options for solving our water heater problem, with a prompt turnaround time. I will definitely call Castle Works in the future.

Andres Z. did an excellent job! A+++

Gerardo Orozco did an excellent job diagnosing the problem, communicating my options, and did excellent work installing the new water heater and cleaning up afterwards. Very friendly, prompt and professional. Thank you!

Mario was fantastic. He discovered our problem pretty quickly and had it fixed in no time at all. A really nice guy too!

Andres was very knowledgeable and professional. Response time and completion time were impressive. Nothing lacking when it comes to quality and service. The price is another matter. Wow! Make sure you’re sitting down when that hits you.